Senior Fraud and Scams Specialist

The Role

In this dynamic role youll lead and support a small team of Fraud and Scams Analysts in investigating incidents identifying emerging trends and recommending control measures. You will collaborate with staff and external bodies to resolve crimes and assist law enforcement in prosecuting offenders. 

As a passionate leader youll inspire and develop your team fostering a culture of continuous learning and professional growth. Your commitment to nurturing talent will ensure that each team member reaches their full potential contributing to the teams overall success.

You will have the opportunity to leverage cuttingedge technology to combat fraud and scams minimise financial losses and protect our customers. You will manage vendor relationships and implement the strategic direction for fraud and scams provided by Senior Management.

In the role you will

• Lead the Fraud and Scams analyst(s) on dayto day activities.
• Direct and guide Fraud and Scams analysts in the delivery of daily work activities by providing training for new and existing staff.
• Coach and mentor staff.
• Lead and champion the development and enhancement of fraud and scam prevention tools and technologies to deliver by improvements to the control environment for fraud and scam risks in a cost effective manner.
• With respect to the Banks tools and technologies deployed for the identification and prevention of fraud and scam activity that are managed by Financial Crimes Department:
  • Engage and monitor product roadmaps to ensure our development is aligned with product direction and new functionality is leveraged to meet strategic and operational requirements.
  • Manage and test change management initiatives.
  • Develop underlying complex queries for the mitigation of fraud and scams.
  • Assess test changes for approval into production.
• Clear focus on improving the fraud and scam systems managed by the Financial Crimes Department and the underlying processes to support the business and customers.
• Work closely with the business to understand prioritise and fix pain points and barriers within system processes to ensure we provide our customers with exceptional customer experience by ensuring effective control measures are in place to reduce losses relating to fraudulent events.

Qualifications :

About you

• Team leadership skills with high emotional intelligence
• Strong knowledge in Scams prevention
• Experience developing implementing and monitoring Fraud and Scams policies and procedures.
• Ability to administer and configure fraud and scam prevention systems
• Strong communication skills and ability to build and manage stakeholder relationships.
• Sound investigation skills and experience in Fraud and Scams prevention
• Strong problemsolving skills and an ability to apply sound judgment
• Proficiency in using technology based systems and the ability to rapidly acquire proficiency across internal systems
• Demonstrated report writing skills
• The ability to thrive in a fastpaced environment demonstrating effectively managing multiple priorities and deadlines. 

See yourself in our team

You will be joining a dynamic team as a Team Leader overseeing a growing team that currently includes two Fraud and Scams Analysts. Your team will be dedicated to preventing fraud and scams by leveraging different technology platforms to effectively combat these threats. You will have opportunities to work closely with and learn from various teams across the business working in partnership to tackle interesting and complex challenges. Join us if youre passionate about preventing fraud and scams leading a team and transforming change at Beyond Bank!

Additional Information :

Why work for Beyond Bank
We welcome candidates that reflect the diversity of the communities in which we operate. We actively encourage Aboriginal and Torres Strait Islander peoples people with disability LGBTQIA as well as culturally diverse community members to apply for our roles.

Beyond Bank is committed to creating an accessible recruitment process and employment experience. If you identify as a person living with disability and require adjustments to our online application recruitment selection and/or assessment process or modifications for accessibility to our locations please contact us at

And theres even more benefits:

• Additional 3 paid worklife balance days to boost your annual leave
• Paid community volunteer days to support many community charities across Australia
• Access to employee discounts health and wellbeing initiatives employee and family assistance plus more
• A flexible and diverse working environment
• Career development opportunities training and coaching

By joining Beyond Bank you will have the opportunity to work alongside talented professionals who will support and encourage you to achieve your full potential. If you are passionate about people and want to make a difference we would love to hear from you.
 

What does our recruitment process look like
The process can include a phone screen video interview virtual or facetoface interview psychometric testing and all relevant background checking. Some positions may require undergoing 4 weeks of mandatory full training.

Apply Now!

To find out more about Beyond Bank visit beyondbank.au or for more information contact

Applications close 8/04/2025

As a certified B Corp we are using our business as a force for good.

By applying for this opportunity you are providing consent for Beyond Bank Australia to conduct all preemployment screening checks (APRA ASIC Bankruptcy National Criminal History Check VEVO Adverse Media Check and Reference Checks) at the expense of Beyond Bank Australia.