Computer Support Specialists 24979
Computer Support Specialists 24979
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Job Description
Computer Support Specialists800 North Pearl
Day to Day Tasks:
Provide advice and technical assistance in troubleshooting account related issues access questions vetting users account provisioning and deprovisioning account creations password resets help users navigate the site Multi Factor Authentication set up/reset RSA PIN reset RSA token distribution/installation approving RSA tokens modifying browser configurations for specific applications reenabling users accounts and directing calls to specific contacts for application questions.
Responsible for troubleshooting internal and external MFA RSA issues.
Interacting with customers in a respectful helpful manner and actively listen to issues and guide them through appropriate solutions.
Reply to requests and questions from internal and external customers that include both written and telephone inquiries.
Assist users navigating and assigning roles on the HCS.
Responsible for processing paper documents for HCS accounts. Which includes scanning the documents in a tracking system processing the documents (accepting or rejecting) mailing accepted HCS PIN letter and account activation instruction scan the documents in FileNet key completed scanned documents key and verify the completed documents.
Establish new files by numbering forms coding preparing file folders and compiling relevant material. Update and correct records and files.
Operate office machinery including photocopiers computer printers hand scanner and scanners.
Perform other related duties as required.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
