Junior Corporate Trainer - CX Employee Onboarding
Junior Corporate Trainer - CX Employee Onboarding
Posted on :
24-03-2025
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1 Vacancy
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Job Description
Hello! We are looking for a Jr Employee Onboarding Trainer to to join us on one of the following dates: March 4th 18th or 31st. The Onboarding Trainer will be responsible for designing and executing onboarding programs for new members of the customer support/customer experience team. Their primary goal will be to ensure that new agents quickly adapt to the work environment gain a thorough understanding of our HR SaaS product and develop the necessary skills to provide highquality support from day one. This new team will be led by Eva Hong.**Responsibilities:
- Develop and implement onboarding programs for new hires in the CX department.
- Guide new agents through the learning process about the HR software and company policies.
- Facilitate training sessions on software functionality internal processes and best practices in customer service.
- Create training materials and resources for new employees including manuals tutorials and videos.
- Monitor the progress of new agents and provide personalized support throughout the onboarding process.
- Collaborate with other departments such as People IT team and Customer experience managers to ensure a smooth transition for new employees.
- Evaluate the effectiveness of onboarding and make adjustments based on feedback from new employees.
- Ensure that all new agents acquire the skills needed to offer effective support aligned with the companys vision.
**Requirements:
- 1 to 3 years minimum experience training international teams either inhouse or in a BPO or contact centre
- **Bilingual in English and Spanish (C1 level minimum)
- Experience in training and/or onboarding preferably in the customer service or software field
- Ability to create positive and engaging learning experiences for new employees.
- Excellent communication and presentation skills.
- Organizational skills and the ability to manage multiple new employee groups simultaneously.
- **Knowledge of Learning Management Systems (LMS) and online collaboration tools.
- Passion for helping others succeed in their roles.
- Good interpersonal skills.
- Experience in public speaking is a plus.
- Ability to coordinate groups up to 15
**Perks of being part of our team
- Save expenses with Cobee and get your salary in advance with Payflow
- Healthy life with a free physiotherapist in the office Gympass and Alan as private health insurance
- Language classes with Yolk Academy & Factorial Language exchange
- Syra and Apeteat discounts
- Breakfast in the office organic fruit
- Pet Friendly and no dress code!**About Us **Factorial is an **allinone HR Software fastgrowing company founded in **2016. Our mission is to help **SMEs automate HR workflows centralize people data and make better business decisions. Currently serves thousands of customers in over 60 countries all over the world and across industries it has built a super diverse and multicultural team of over **900 people in Barcelona Brazil Mexico and US office. **Our ValuesWe own it: We take responsibility for every project. We make decisions not excuses. We learn and teach: Were dedicated to learning something new every day and above all share it. We partner: Every decision is a team decision. We trust each other. We grow fast: We act fast. We think that the worst mistake is not learning from them.
Employment Type
Full Time
Key Skills
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