Technical Writer
Technical Writer
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Salary Not Disclosed
1 Vacancy
Job Description
As the U.S. military and government division ofCarlson Wagonlit TravelCWT CWTSatoTravel is a global leader specializing in seamless travel management services to our U.S. federal clients. We employ a team of more than 900 associates throughout 187 locations in 14 countries and U.S. territories. Though our offices are spread across the world we are a tightknit group with access to resources and innovations that enable us to deliver the best services in the industry.
We are very proud of our 65 year history serving U.S. military and government clients and are always looking for new talent to help us grow as a team. Our most valuable asset as a company is the quality of our people. We are a growing family and encourage you to check out our career opportunities and start your journey with CWTSatoTravel today.
- Deployment and support of integrated help for the E2 Solutions webbased eTravel management system
- Must be a selfstarter with excellent research skills who can communicate complex ideas in simple and straightforward language
- Creates edits and updates a wide range of customerfacing documentation including:
- Webbased application release notes
- Knowledgebase answers related to application functions and user problems
- Standard reports catalog
- User guides
- Other documents as needed
- Completes writing assignments according to set standards
- Uses handson experience to learn system capabilities
- Provides usability feedback to Business Analyst Team to ensure system messaging remains clear and customer focused
- Perform other duties as assigned.
Qualifications:
- A minimum of 5 years experience in a technical writing role
- Experience working with webbased applications
- Experience writing for a nontechnical audience
- Advanced computer skills especially in Microsoft Word RoboHelp RightNow Technologies (RNT) SharePoint SnagIt PhotoShop and basic HTML. Additional web skills a plus (conceptual understanding of JavaScript XML SQL etc. helpful)
- Effective communicator (written and verbal); clear concise. Willing to conform to established document formats when needed
- Demonstrated ability to work within tight deadlines
- Must be able to work independently and produce materials in a timelyfashion
- Willing to perform research and work with application to capture images and process flow information
- Comfortable working with others/teams at all levels; ability to manage review process; feel confident in publishing documentation without significant feedback if necessary
- Ability to respond effectively to multiple conflicting priorities and respond to unexpected changes
- Familiarity with 508 Accessibility standards and user experience analysis a plus
- Familiarity with the Federal Travel Regulation (FTR) and federal expense management systems a plus
- Experience working in an Agile environment a plus
- Must be a US citizen
Employment Type
Full Time
