Receptionist Administrator - Fixed Term Contract
Receptionist Administrator - Fixed Term Contract
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Job Description
Job Description:
Receptionist and Administrator
Bupa Bristol Clinic BS1 3LG
12month Fixed Term Contract 40 hours per week
Competitive Salary
Weekdays weekends and evenings required between 07:00am 19:30hrs.
We make health happen.
Working in our UK support functions youll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role youll have an opportunity to do work that matters. Making a difference to the lives of our customers each day.
Role Overview
You will ensure all reception and administrative activities in the Bupa centre are carried out efficiently and effectively. As well as the background administrative tasks you will meet and greet our customers making them feel at ease and comfortable.You will thrive on delivering exceptional customer service (adults and children) even under challenging circumstances.
Youll help us make health happen by:
- Greeting and welcoming customers in addition to supporting the customer journey throughout the centre right through to a thorough checkout.
- Answering screening and forwarding incoming customer queries via phone calls and proactively managing local mailbox and emails.
- Proactive in maintaining a wellpresented reception and waiting areas.
- Ensure all customers have the correct paperwork to support their visit appointment packs clinical file preparation and consent forms.
- Effective results management (including receiving scanning and uploading) and followup of suppliers to ensure turnaround within the agreed SLA.
- Ensure all customer details are correct customers are arrived appointments booked changed and rescheduled.
- Process of payments invoices added charges and credit notes upon customer departure.
- Organise self to ensure a quick turnaround of documents working in date order and prioritising to meet deadlines.
- Assist in bookings of mammograms and MSK referrals (where delivered at the centre.
- Post collect open date stamp distribute incoming post and post outgoing post.
- Generate letters as required by the business.
- Monitor stocks and order goods when required.
- Process invoices/delivery notes as per Bupa policy.
Key Skills / Qualifications needed for this role:
- Administrative experience in a healthcare environment
- Customer service experience and highly customer focussed
- PC literate proficient in MS Office packages
- Excellent interpersonal written and verbal communication skills
- Excellent organisation and time management skills
- Good attention to details
- Excellent team working skills and able to work collaboratively
- Proactive and a willingness to learn
- Knowledge of Medical Terminology (desirable)
Benefits
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health from mental and physical to financial social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.
Joining Bupa in this role you will receive the following benefits and more:
- 25 days holiday per year pro rata to your contract.
- Access to a range of services to support your physical and mental wellbeing.
- Fixed term benefits allowance.
- Access to our confidential employee assistance programme.
- Workplace pension.
Diversity and Inclusion
Bupa is committed to making sure that every applicant is assessed solely on personal merit and qualifications. We actively celebrate the diversity of our colleagues and provide an inclusive environment so you can bring your true self to Bupa.
Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. Well make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
If you require information regarding this role in an alternative format please email:
If you are interested in applying and want to find out more information about the role please contact Sara Sutcliffe or email
Time Type:
Full timeJob Area:
AdministrationLocations:
Clinic & Dental BristolRequired Experience:
Unclear Seniority
Employment Type
Full-Time
