Specialist Technical Account Manager - Amazon Connect AWS UKI
Specialist Technical Account Manager - Amazon Connect AWS UKI
Posted on :
17-03-2025
Employer Active
1 Vacancy
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Job Description
Are you a Technologist with deep background knowledge of Telco Operations in the Cloud Were looking for Experts in Amazon Connect to help our customers achieve operational excellence on Amazon connect at scale. As a Specialist Technical Account Manager (STAM) you act as a Cloud Operations Architect for your domain. Youll provide strategic guidance to customers on the implementation and operations of Connect applying your knowledge of best practices to reduce operational risk increase governance and allow customers to get the most out of their Connect implementation. This is a postsales advisory role within our Enterprise Support team where you can further develop your technical leadership and consulting skills. The AWS Global Support team interacts with leading companies and believes that worldclass support is critical to customer success. AWS Support also partners with a global list of customers that are building missioncritical applications on top of AWS services.
AWS Sales Marketing and Global Services (SMGS) is responsible for driving revenue adoption and growth from the
largest and fastest growing small and midmarket accounts to enterpriselevel customers including public sector. The
AWS Global Support team interacts with leading companies and believes that worldclass support is critical to customer
success. AWS Support also partners with a global list of customers that are building missioncritical applications on top of AWS services.
Key job responsibilities
Provide customers with deep technical expertise in your domain to achieve operational excellence in security resilience and efficiency.
Collaborate with Technical Account Managers Solutions Architects and account managers to ideate around your customers most challenging business problems.
Act as a trusted advisor to line of business and Csuite leaders.
Lead architectural reviews and workshops to advance your customers technical objectives.
Act as a thought leader sharing best practices through forums such as AWS blogs whitepapers reference architectures and publicspeaking events such as AWS Summit AWS re: Invent etc. Participate as a leader in AWS technical communities.
Educate customers on the value proposition of AWS and participate in architectural discussions to ensure solutions are designed for successful deployment in the cloud.
Provide data and anecdotes on what is working and what is not back to the larger specialist community and product teams. Act as primary point of contact for urgent customer issues in your technical specialty.
A day in the life
In this role youll leverage your extensive technical knowledge to ensure our customers Connect implementatons are flexible scalable and resilient on the AWS platform. As a trusted advisor youll play a pivotal role in ensuring customer success as they migrate their workloads to the cloud ensuring their operational excellence on AWS. This includes providing deep process and technical expertise to help customers overcome complex operational challenges. With your indepth operations experience and knowledge youll guide customers in understanding and implementing best practices for operating in the cloud. This involves assisting customers in mitigating operational risks using scalable and costeffective solutions on AWS. Additionally youll develop content and conduct enablement sessions with customers such as workshops and immersion days to further enhance their operational capabilities.
About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value worklife harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.
Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employeeled affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledgesharing mentorship and other careeradvancing resources here to help you develop into a betterrounded professional.
4 years of design/implementation/operations/consulting of Contact Center implementations
4 years of experience building integrations across WFM CRM and contact center solutions or experience with communications protocols and APIs such as WebRTC and SIP or similar CCaaS technology
Experience in internal enterprise or external customerfacing environment as a technical lead
Experience in Telco operations such as Telecom Carrier Peering and largescale migrations/porting.
Deep experience in Telecom Architecture design build deploy and maintenance.
Deep experience deploying and managing Amazon Connect
Experience implementing on or operating with AWSspecific technologies
AWS Certifications e.g. AWS Solutions Architect Associate / Professional / Speciality highly desirable.
Internal enterprise experience working with a wide range of internal stakeholders on operations implementation or migration with a companywide impact.
Ability to understand complex application data flows and bridge the gap between technical and business app requirements.
Strong written communication skills as well as a proven track record of writing clear process and technical documentation
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice https://www.amazon.jobs/en/privacypage to know more about how we collect use and transfer the personal data of our candidates.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit https://amazon.jobs/content/en/howwehire/accommodations for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
AWS Sales Marketing and Global Services (SMGS) is responsible for driving revenue adoption and growth from the
largest and fastest growing small and midmarket accounts to enterpriselevel customers including public sector. The
AWS Global Support team interacts with leading companies and believes that worldclass support is critical to customer
success. AWS Support also partners with a global list of customers that are building missioncritical applications on top of AWS services.
Key job responsibilities
Provide customers with deep technical expertise in your domain to achieve operational excellence in security resilience and efficiency.
Collaborate with Technical Account Managers Solutions Architects and account managers to ideate around your customers most challenging business problems.
Act as a trusted advisor to line of business and Csuite leaders.
Lead architectural reviews and workshops to advance your customers technical objectives.
Act as a thought leader sharing best practices through forums such as AWS blogs whitepapers reference architectures and publicspeaking events such as AWS Summit AWS re: Invent etc. Participate as a leader in AWS technical communities.
Educate customers on the value proposition of AWS and participate in architectural discussions to ensure solutions are designed for successful deployment in the cloud.
Provide data and anecdotes on what is working and what is not back to the larger specialist community and product teams. Act as primary point of contact for urgent customer issues in your technical specialty.
A day in the life
In this role youll leverage your extensive technical knowledge to ensure our customers Connect implementatons are flexible scalable and resilient on the AWS platform. As a trusted advisor youll play a pivotal role in ensuring customer success as they migrate their workloads to the cloud ensuring their operational excellence on AWS. This includes providing deep process and technical expertise to help customers overcome complex operational challenges. With your indepth operations experience and knowledge youll guide customers in understanding and implementing best practices for operating in the cloud. This involves assisting customers in mitigating operational risks using scalable and costeffective solutions on AWS. Additionally youll develop content and conduct enablement sessions with customers such as workshops and immersion days to further enhance their operational capabilities.
About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value worklife harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.
Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employeeled affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledgesharing mentorship and other careeradvancing resources here to help you develop into a betterrounded professional.
4 years of design/implementation/operations/consulting of Contact Center implementations
4 years of experience building integrations across WFM CRM and contact center solutions or experience with communications protocols and APIs such as WebRTC and SIP or similar CCaaS technology
Experience in internal enterprise or external customerfacing environment as a technical lead
Experience in Telco operations such as Telecom Carrier Peering and largescale migrations/porting.
Deep experience in Telecom Architecture design build deploy and maintenance.
Deep experience deploying and managing Amazon Connect
Experience implementing on or operating with AWSspecific technologies
AWS Certifications e.g. AWS Solutions Architect Associate / Professional / Speciality highly desirable.
Internal enterprise experience working with a wide range of internal stakeholders on operations implementation or migration with a companywide impact.
Ability to understand complex application data flows and bridge the gap between technical and business app requirements.
Strong written communication skills as well as a proven track record of writing clear process and technical documentation
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice https://www.amazon.jobs/en/privacypage to know more about how we collect use and transfer the personal data of our candidates.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit https://amazon.jobs/content/en/howwehire/accommodations for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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