Manager - Practice Operations
Manager - Practice Operations
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Job Description
Current Openings:
Department of Laboratory Medicine and Pathology Clinical Core Laboratory Services
The manager position within Clinical Core Laboratory Services plays a critical role in the division and has oversight of 7 lab locations with more than 200 staff supporting our inpatient outpatient and reference lab testing activities. This candidate will join a team of 3 other managers supporting the division and will have direct reports including 7 supervisors and 3 staff focused on quality efforts and lab information systems. This position has responsibilities for workforce development process improvement initiatives and daily readiness and will work closely with technologists support staff supervisors and laboratory directors to meet timely high quality test results for more than 8 million orders annually. This position will also partner with Facilities Supply Chain Management Healthcare Technology Management and will work closely with external vendors to ensure high availability of equipment and services.
Transplant Center
The Manager position in the Transplant Center provides administrative partnership to center leadership consulting staff and allied health teams.The Manager provides primary partnership to Kidney Pancreas Liver Transplant Programs and the medical surgical adult/pediatric living donor MD medical directors for each as well as for the Division of Transplant Surgery. Role scope is inpatient outpatient surgical medical and enterprise focused.
This position assures excellence in clinical operations and leads initiatives for process improvement and regulatory compliance financial stewardship business development practice optimization and strategic innovation all in alignment with the Bold. Forward. vision. The Manager also oversees outreach contracting partnerships and the implementation of programs driven by national transplantation initiatives. The Transplant Center performs over 1000 solid organ and bone marrow transplants per year and operates through a fully multidisciplinary approach. Daily crossfunctional and crossdepartmental collaboration drive the success of this role. The Manager serves on the Transplant Specialty Council Practice Committee and actively participates in enterprise convergence initiatives.
Primary Care
The Manager in Primary Care plays a crucial role in shaping the health and wellbeing of the entire community. By overseeing daily clinic operations the manager ensures seamless support for employees dependents and the community primary care patients. This role will support a wide range of practices including Family Medicine Internal Medicine Geriatrics Palliative Care Pediatric Medicine Integrated Behavioral Health and Community Specialties. The Manager role partners with Neighborhood Clinic Division/Department and Primary Care leadership to support transformation innovation and automaton efforts within primary care. This position requires strong collaboration across various departments and teams along with strong communication skills to support the daily operations in addition to Bold. Forward. In Rochester and Primary Cares strategic plan.
Position Overview
The Manager partners with administrative leaders physicians and scientists to lead and coordinate operational and administrative functions in alignment with strategic priorities. The Manager has strong leadership operational and process improvement capabilities.
Embodying our Mayo Clinic values the Manager plays a pivotal role within shields and departments managing teams and service lines.
Responsibilities
Vision and Strategy
- Lead and manage the team to operationalize the vision executing goals and outcomebased objectives.
- Actively contribute to the development of priorities and action plans.
- Serve as a liaison between frontline supervisors and staff and leadership to ensure strategic alignment staff engagement and open transparent bidirectional communication.
- Develop relationships externally in support of Mayo Clinics goals and objectives.
People and Culture
- Create and foster high performing engaged teams aligned to a culture of safety and Mayo Clinic values.
- Lead and mentor team through new and changing situations.
- Effectively manage team performance and difficult conversations with compassion and respect.
- Embed equity inclusion and diversity principles into team across hiring developing and coaching staff.
- Coach mentor and develop direct reports and other allied health staff to foster engagement lifelong learning and professional growth.
Operational Excellence
- Provide leadership with a primary focus on operational excellence implementation and staff engagement.
- Apply operational knowledge critical thinking sound judgment andproblem solving in anintegrated matrixedenvironment.
- Effectively manage staff assignments to meet fluctuating workload and business needs.
- Embrace and drive operational with a sense of pace and urgency. Coordinate and direct staff to ensure smooth operations and efficiencies.
- Engage in systems design process improvement and optimization to improve and simplify operations and outcomes.
- Facilitate quality safety regulatory and service excellence.
- Manage projects and lead multidisciplinary teams including financial analysis problem solving and datadriven decisionmaking.
Transformation and Innovation
- Develop a global mindset and continuously invest in learning and gaining knowledge inter and intra industry.
- Demonstrate continuous learning of emerging technologies and data literacy for departmental and organizational benefit.
- Demonstrate forwardthinking and trend analysis to anticipate future needs and opportunities.
- Encourage team to pursue new approaches and demonstrate business agility.
Financial and Business Acumen
- Demonstrate business acumen andapply financial rigor in managing financial results.
- Assist in managing budget for area of responsibility.
- Manage strategic growth to include staffing and other resources.
- Implement manage and operationalize business plans and deliverables.
- Represent and communicate big picture thinking with business partners and stakeholders.
- Support effective decision making and ensure long term sustainability through deep understanding of healthcare education and research finance models including revenue drivers to support effective decision making and ensure long term sustainability.
Qualifications
Masters degree with a minimum of 1 year of relevant experience
OR
Bachelors degree with 5 years of relevant experience required.
Operational experience must include demonstrated competency in leadership management operations finance communication and change management methodologies.
Required Experience:
Manager
Employment Type
Full-Time
