Customer Service Representative I
Customer Service Representative I
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Salary Not Disclosed
1 Vacancy
Job Description
Do you want to be part of a business that genuinely valuesentrepreneurialisminnovationandindividual accountability Wefocus on our customersand are proud of the difference our technology makes. We partner with some of the biggest manufacturing companies in the world and our technical innovations are used to enhance wellknown brands across multiple industries.
Particle Measuring Systems (PMS) sets the standard for cleanroom contamination monitoring. With more than 60 patents we create the technology that enables our customers to make factbased decisions improve process yields and comply with everchanging regulatory requirements.
The Role
The Customer Service Support will act as a key liaison between customers distributors and service personnel and provides sales and service support as required. Participate as a teammember to ensure customer expectations are met goods ship correctly and ontime.
Specific Job Responsibilities:
- Maintain communications with PMS personnel distributors and customers to clarify and acknowledge orders ensure complete configurations/part numbers price payment terms shipping instructions and on time delivery. Process invoicing to customers.
- Process orders received via telephone email and fax. Includes data entry to create demand relieve inventory and produce invoices packing lists and shipping documents including air bills shippers letter of instruction required certificates labels and process Letters of Credit as required.
- Complete Export Screening checklist and comply with all export regulations.
- Work with Accounting dept. to facilitate payment terms and collection issues.
- Provide regular backup support for other CSRs as needed
Qualifications:
- Bachelors degree in business or related field preferred; 0 2 years work experience in an office environment.
- Strong communication relationship building skills both in person and via electronic tools.
- Organized selfmotivated with a desire to work at fast pace with a sense of urgency accuracy flexibility and attention to detail.
- Strong personal computing skills and proficiency with MS Word Excel Power Point Access and Outlook.
The Nuts and Bolts
Location This is an inoffice position 1020 of the time. The location of this position is in Boulder CO. The remainder of the time you may work from home. These percentages are targets with the actual schedule to be determined in conjunction with the Managers expectations for the position.
2025 Benefits AtaGlance
Our benefit package is provided through our parent company Spectris.
- Medical
- Dental
- Vision
- 401(k)
- Flexible Spending Account
- Onsite Wellness Clinic Colorado Employees only.
Pay Range
$22.50 per hour
How we determine what we pay (compensation philosophy)
Particle Measuring Systems determines pay for positions using local national and industryspecific survey data for the Boulder Colorado area. We will evaluate external equity which is the relative marketplace job worth of jobs directly comparable to jobs within our company.
For new hires we try to make competitive offers between the minimum and around the midpoint of the range. This allows the new employee room for future merit increases during review cycles. There may be times when we will offer above the midpoint. The decision to do so will be based on the applicants level of experience education and specialized knowledge and skills.
Additionally we consider the external market rate the amount we have budgeted internally and the compensation rates of the employees within the company doing the same position.
Particle Measuring Systems is proud to be an Equal Opportunity Employer
Required Experience:
Unclear Seniority
Employment Type
Full-Time
