At Amazon Worldwide Returns & ReCommerce (WWR&R) we aspire to zero: zero cost of returns zero waste and zero defects.
We are an agile innovative organization dedicated to making zero happen to benefit our customers company and environment. We are constantly innovating to create longterm value at Amazon by investing in the future and focusing on the planet not just on the bottom line. WWR&R includes business product program data and software engineering teams who together manage the lifecycle of returned and damaged products.
In this role you will modify how amazon has been dealing with customer returns and create a faster cheaper and more agile process for processing customer returns. You will work closely with product managers program managers software developers vendor managers and internal and third party operations stakeholders to create a solution for sending customer returns directly to their final destination bypassing return centers. You will have an end to end visibility on the return supply chain and an opportunity to innovate on behalf of our customers.
Key job responsibilities Own setting up strategy for onboarding retail partners and configuring returns injections in the direct to disposition program
Leverage a total recovery optimized logic at return creation for routing returns to their final end disposition
Optimize sortation operations for direct to disposition program and become an expert in evaluation and sidelining tools
Lead creation of Removals and Accounting workflows for direct to disposition inventory
Work with our internal and external partners to facilitate SOP/contract adherence and smooth removals
Lead sortation Topology/Capacity Planning and forecast generation for expanding direct to disposition network
Report P&L impact of direct to disposition initiative
5 years of product or program management product marketing business development or technology experience Bachelors degree or equivalent Experience owning/driving roadmap strategy and definition Experience with end to end product delivery Experience with feature delivery and tradeoffs of a product Experience owning technology products
Experience in influencing senior leadership through data driven insights Experience working across functional teams and senior stakeholders Masters degree or equivalent
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
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