Customer Engagement Analyst
Customer Engagement Analyst
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Salary Not Disclosed
1 Vacancy
Job Description
Customer Engagement Analyst 1830
- Advancing your career will advance our community too!
- Full time 17 month fixed term contract based in Leederville.
- Salary of $ 115561 plus Super & Benefits
About the role
This role will be reporting to the Lead Key Customer Engagement the objective of this position is to support monitor and analyse the Corporations performance with respect to Key Customer and Stakeholder relationship management to provide excellent customer service and ensure relationships with key customers and stakeholders are established and maintained throughout the State.
Who are we
When you join Water Corporation you play an important role for the people of WA. Our services are essential for life everyday millions of Western Australians rely on us to deliver and manage water across our state.
If youre driven to make a meaningful contribution youve come to the right place.
Real benefits that matter
- Two wellbeing days each year to do whatever you need to do to feel good.
- Generous cocontribution superannuation scheme which offers up to 15.5. This includes an 11.5 standard employer contribution plus an additional 2 employer cocontribution that matches your own 2 contribution.
Discover more benefits we offer to support the unique and individual ways our employees live.
What you can expect with this role
- Support delivery of the Corporations customer engagement framework delivering planning processes setting and tracking of business KPIs and leading internal engagement.
- Deliver analytical reporting to core business groups on performance outcomes against business KPIs.
- Manage administration of corporate systems such as Customer Stakeholder Management (Salesforce) providing data management process management system advocacy user support and training.
- Contribute to strategic projects to improve business outcomes and processes and system changes that deliver improved service offerings for internal and external stakeholders.
- Drive continuous improvement in meeting internal and external stakeholder needs providing innovative approaches to valueadded analysis and reporting solutions.
Your skills & experience:
- Degree level qualification or substantial experience in a relevant discipline (e.g. business management communications Information Technology data analytics)
- Proficiency in data analysis statistical methods and data visualization tools from multiple sources (e.g. Excel Power Query SQL Business Warehouse and Power BI).
- Ability to interpret complex data sets identify trends and provide actionable insights.
- Considerable experience in data analysis and reporting.
- Demonstrated knowledge of business analysis techniques and methodologies for driving and implementing process improvement
- Demonstrated ability to develop internal working relationships to support delivery of business programs process improvement and change management.
- Knowledge and experience in the use of Salesforce customer relationship management (CRM) platform is highly desirable.
Ready to thrive as you shape WAs water future Apply today
If you are interested in the above opportunity please submit a covering letter and resume that best demonstrates your ability to meet the requirements of the role.
Applications close 30th March.
As part of the recruitment process you will be required to complete PreEmployment screening which may include a medical qualification check police clearance and Australian working rights check.
We reserve the right to withdraw this ad prior to the closing date.
Our commitment to a diverse and inclusive workplace:
Diversity and inclusion are more than words. They guide us on building a thriving workforce that reflects the diversity of our customers and our community.
We encourage applications from every background including Aboriginal and Torres Strait Islander people people with disability women youth LGBTQIA folks and people from culturally and linguistically diverse backgrounds.
We are committed to ensuring an accessible and inclusive work environment to enable people with disability to participate fully in all aspects of employment.
Applicants with disability who require adjustments or alternative methods of communication in the recruitment process can contact a Recruitment Officer at or.
To read our diversity and inclusion statement please visit our website
Required Experience:
IC
Employment Type
Full Time
