Assistant Director of Rooms
Assistant Director of Rooms
Posted on :
22-03-2025
Employer Active
1 Vacancy
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Job Description
Summary of Responsibilities:
Reporting to the Director of Rooms responsibilities and essential job functions include but are not limited to the following:
- Consistently offer professional engaging and proactive guest service while supporting fellow Colleagues
- Treat each and every Guest as a unique individual
- Anticipate Guests needs with thoughtful and personal touches
- Responsible for the smooth and efficient operation of the Front Desk Concierge Royal Service Fairmont Gold and Housekeeping departments
- Provide guests with flawless proactive and sincere service from an engaged and empowered workforce committed to creating memorable experiences
- Standards Forbes ensures full compliance with Accor Luxe and LQA brand standards
- Customer service champion leads departments to provide consistently outstanding service as measured by VOG analyzing trends eliminating issues and researching root causes to avoid reoccurrence of the same issues
- Adheres to the code of business conduct
- Ensures strong interdepartmental communication and cooperation in the interest of better guest and colleague satisfaction
- Ensures the recruitment of top talent into the department and division through effective networking recruiting and interviewing
- Oversees the effective training and performance management of all colleagues
- Attend and participate in regularly scheduled departmental/divisional meetings as well as ensuring regular monthly communication meetings are held in all departments noted above
- Participate in the Service Excellence Committee and effectively promote and utilize SCORE and KIPSU platforms to exceed guest expectations
- Manage departmental budgets relating to both revenue and expenses and responsible for Birch Street approvals
- Promotes the safety and wellbeing of our guests and coworkers by having a thorough knowledge of the Hotels crisis and emergency procedures
- Maintains a safe and hazard free work environment
- Strict adherence to all Health & Safety training guidelines and work practices previous during and following an epidemic (whether local or global) that are established by Accor local government international bodies including the World Health Organization (WHO) and Center for disease control (CDC)
- Perform other duties as assigned by the Director of Housekeeping and Executive Housekeeper
Qualifications :
Qualifications:
- Hotel Management/ Hospitality & Tourism degree or equivalent diploma is an asset
- Minimum of 4 years as an experience senior leader within Rooms Division in a large high volume luxury hotel or resort.
- Direct experience in front office operations
- Experience within a luxury unionized work environment.
- University Degree preferred (preferably in Hospitality Management)
- Able to work well under pressure and to manage multiple projects.
- Proven track record of being able to execute complex procedures and plans
- Excellent communication skills with second language proficiency a plus.
Additional Information :
Physical Aspects of Position (include but are not limited to):
- Walking standing bending pushing and pulling anywhere from 2 6 hours a day
- Does not lift weights exceeding 25 lbs
- May requires constant repetitive motion
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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