Customer Liaison Officer
Customer Liaison Officer
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Salary Not Disclosed
1 Vacancy
Job Description
Customer Liaison Officer
Milton Keynes
Full Time Permanent
Salary up to 29000 per annum
We are the largest provider of repairs and maintenance and regeneration services across the UK. Mears provide tailored rapidresponse and planned maintenance services through partnering arrangements with more than 70 local authorities Arms Length Management Organisations and Housing Associations.
About the Role:
As a Customer Liaison Officer you will be working alongside our new homes division and decarbonisation team providing a stable and profitable contract delivering excellent service and support through our local teams who understand the importance of working together for the local community.
As a Customer Liaison Officer within our Milton Keynes branch you will be working as part of a team within the Initial Accommodation Hub the officer will provide support and high levels of Customer Service activities for our service users including logging of defects and following through to completion diary management of operatives and sub contractors making appointments as necessary for surveys and services collating project information as required and updating systems as required in respect to works completed. This role will ensure all customers accessing our hub receive a warm friendly and consistent service to support all aspects of their needs during the time they are supported in initial accommodation
Role Criteria:
- Excellence Customer service skills
- Has experience of working both face to face and over the phone with service users/public
- Experience of working to tight deadlines in busy office environment.
- IT Literate
- Selfstarter
All our roles require candidates to have the entitlement to work within the UK Mears does not currently offer visa sponsorship.
Benefits we can offer you
- 25 days annual leave plus bank holidays
- Annual Mears Fun Day Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
- Volunteering Leave Mears supports employees to undertake paid volunteering in the community in support of our social value commitment.
- Staff perks with Mears Rewards discounts of up to 10 weekly groceries holidays eye test vouchers Share save scheme plus much more
- Family friendly policies
Apply below or to discuss your application further; contact:
Laura Bourne ()If you need any help with your application process we are here to support you. We will be accessible every step of the way.
At Mears Group we are committed to fostering a diverse and inclusive environment where everyone can thrive we are a Disability Confident employer valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this we hold an Endorser Award for the Career Transition Partnership recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
