Desktop Support Engineer
Desktop Support Engineer
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Salary Not Disclosed
1 Vacancy
Job Description
Purpose of the Job:
The Desktop Support Engineer will be responsible for supporting daytoday desktop support at client sites and via remote access to support a wide array of customers and their operational and technology needs. This is a great opportunity to be exposed to the latest technologies and solutions from numerous enterprise perspectives and not just be cubbyholed at a single employer.
Responsibilities:
Provide day to day support of client desktop laptops printers networks and servers.
Support our clients IT infrastructure both remotely and at customer site(s).
Work with vendors to resolve technical problems with desktop computing equipment and software.
Work closely with Managers Service Coordinators and other Engineers to meet customer servicelevel commitments and provide worldclass customer service.
Troubleshoot and resolve network and system issues on premise or remote.
Positively and professionally represent the face of the company with our clients.
Other duties as required.
Qualifications (Knowledge Skills and Abilities):
5 years experience supporting and troubleshooting Windowsbased networks and endpoint devices.
Experience with Active Directory Windows 7/8/10/11 peripheral hardware and software applications.
Familiarity with routers switches and firewalls as related to troubleshooting endpoint devices.
Experience installing Windows software patches and updates as well as 3rd party apps and desktop encryption.
Familiarity with MacOS and related Apple devices.
Selfmotivated and able to work with limited supervision.
Good verbal and written communication skills.
Great attitude and customer service skills.
Ability to travel to nearby local customer sites as needed.
Desire to learn and support latest technologies.
Experience:
5 years experience working in information technology is required.
A.A. degree or equivalent experience in information systems or a related field preferred.
Microsoft certification(s) a definite plus.
Employment Type
Full-Time
