Senior Manager - Client Services
Senior Manager - Client Services
Posted on :
17-03-2025
Employer Active
1 Vacancy
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Job Description
About Us
Infosys is a global leader in nextgeneration digital services and consulting. We enable clients in 56 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AIpowered core that helps prioritize the of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our alwayson learning agenda drives their continuous improvement through building and transferring digital skills expertise and ideas from our innovation ecosystem.
Visitwww.infosys.comto see how Infosys (NYSE: INFY) can help your enterprise navigate your next.
Role Description:
As part of our Australia Public Sector team you will play a key role in building and cultivating relationships and opportunities for the Federal Government Sector including growing existing contracts and client relationships and selling new service offerings and solutions. You will have the opportunity to collaborate with some of the best talent in the industry to create innovative highquality solutions to meet our clients business needs.
Location Canberra ACT
Responsibilities:
Qualifications:
Hear from our recruiter on their experience working with Infosys as an Employer
At Infosys we recognize that everyone has individual requirements. If you are a person with disability illness or injury and require adjustments to the recruitment and selection process please contact our Recruitment team for adjustment either via the following email or call. Alternatively you can include your preferred method of communication in email and someone will be in touch.
Please note in order to protect the interest of all parties involved in the recruitment process Infosys does not accept any unsolicited resumes from thirdparty vendors. In the absence of a signed agreement any submission will be deemed as nonbinding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.
All aspects of employment at Infosys are based on merit competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.
Infosys is a global leader in nextgeneration digital services and consulting. We enable clients in 56 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AIpowered core that helps prioritize the of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our alwayson learning agenda drives their continuous improvement through building and transferring digital skills expertise and ideas from our innovation ecosystem.
Visitwww.infosys.comto see how Infosys (NYSE: INFY) can help your enterprise navigate your next.
Role Description:
As part of our Australia Public Sector team you will play a key role in building and cultivating relationships and opportunities for the Federal Government Sector including growing existing contracts and client relationships and selling new service offerings and solutions. You will have the opportunity to collaborate with some of the best talent in the industry to create innovative highquality solutions to meet our clients business needs.
Location Canberra ACT
Responsibilities:
- Develop and execute regional and/or account plans.
- Client relationship management manage relationships with key client personnel and CXOs within existing client organization.
- Manage risks and issues related to customer accounts including ensuring there is strong governance in place. Work with Delivery leadership to resolve service delivery issues.
- Business Development responsible for identifying pursuing and closing opportunities within the Australian Commonwealth Government Sector in Canberra. Using your strong knowledge of Federal Government environment and norms to be able to identify and develop large opportunities.
- Identify analyze manage and monitor relationships with and between stakeholders clarifying mutual needs and commitments through consultation and consideration of impacts to all stakeholders and ensure maximum benefit is gained from products and services.
- Proactively position ideas and propositions to the client and influence the client to award business based on capability and track record in similar situations.
- Conduct research as well as competitor analysis to define strategies that can help enable favorable outcomes.
- Review sales plans pursuit plan/business pipeline with Infosys leadership to ensure target achievement.
- Apply your expert knowledge of Federal Government contract processes and standards and understand the nuances of contracts and interdependencies to Federal Government and Infosys business drivers.
- Conduct client presentations workshops and drive pricing and contract negotiations with the client.
- Work closely with the Solution Architects and Delivery teams to build customized solution propositions for the targeted client within Canberra and ACT.
- Provide necessary input for building alliances with relevant product / service vendors
- Some travel will be required to reflect the geographic dispersion of customers and prospects.
Qualifications:
- Must have 14 years of experience with at least last 5 years relevant within Public Sector.
- Must have a Bachelors degree or equivalent along with Global Delivery Model(offshoring) experience.
- Strong relationships and networks within the Government Sector along with good understanding of Federal Government specific business issues and drivers.
- Systems oversight and project management experience especially related to Public Sector enterprise applications systems integration application development and maintenance or consulting.
- Handson experience with proposal creation and leading proposal presentations
- Strong leadership interpersonal communication and presentation skills
- Must be an Australian Citizen due to the nature of work.
Hear from our recruiter on their experience working with Infosys as an Employer
At Infosys we recognize that everyone has individual requirements. If you are a person with disability illness or injury and require adjustments to the recruitment and selection process please contact our Recruitment team for adjustment either via the following email or call. Alternatively you can include your preferred method of communication in email and someone will be in touch.
Please note in order to protect the interest of all parties involved in the recruitment process Infosys does not accept any unsolicited resumes from thirdparty vendors. In the absence of a signed agreement any submission will be deemed as nonbinding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.
All aspects of employment at Infosys are based on merit competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.
Required Experience:
Senior Manager
Employment Type
Full Time
Key Skills
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