Service Support Infrastructure Expert
Service Support Infrastructure Expert
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Description
- Manage calls emails chats incidents and alerts using the Service Now ticketing tool ensuring all necessary details are recorded and issues are addressed promptly.
- Document all incidents alerts events and problems using standard reporting methods.
- Quickly addressed and escalated issues as necessary.
- Utilize checklists to ensure that identified problems are properly addressed.
- Adhere to ITIL standards and the companys quality management system to meet service level agreements (SLAs).
- Possess knowledge of computer systems IT infrastructure printers networks servers and their components.
- Support users for Logging Incidents Requests and Changes.
- Coordinate tickets to closure and handle some basic activities
- French Time zone to be adhered with France Holiday calendar.
Skills:
- Strong understanding of operating systems MS Office Google Workspace Active Directory VPNs ServiceNow firewalls and network devices.
- Excellent written and verbal communication skills.
- Familiarity with ITIL framework and practices.
- Previous experience in an IT Service Desk role is a plus.
- Basic knowledge of user and security groups in Active Directory.
- Occasional onsite support for end users.
- A team player who is selfmotivated and takes pride in delivering excellent customer service
- Cloud knowledge is must (AWS Cloud Practitioner certification is plus)
Total Experience Expected: 0406 years
Qualifications :
MCA / B.Tech / Other Bachelors Degree
Additional Information :
At our organization we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.
All of our positions are open to people with disabilities.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
