Logistics Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Key Responsibilities
- Inbound Logistics & QC: Oversee offloading receiving and quality control (QC) of incoming shipments ensuring compliance with company standards and documenting any QC issues.
- Inventory & Warehouse Management: Track and manage packaging materials conduct cycle counts and ensure proper item labeling storage and space optimization.
- Order Verification & Fulfillment: Receive and verify items from the putaway area after QC checks ensuring accurate inventory records and proper packaging before dispatch.
- Safety & Compliance: Ensure adherence to warehouse safety protocols proper item handling and operational guidelines especially during night shift operations.
- Middle Mile Operations: Coordinate the accurate and timely transfer of shipments between hubs following established logistics procedures.
- Issue Management: Investigate and resolve customer complaints related to order fulfillment delays damages or incorrect deliveries using a ticketing system (e.g. Salesforce).
- Collaboration & Coordination: Work closely with the Logistics Customer Operations and Reverse Logistics teams to streamline issue resolution and maintain smooth operations.
- Data Analysis & Reporting: Track and analyze operational trends generate reports on key performance indicators (KPIs) and escalate critical issues to management.
- Customer Satisfaction: Provide excellent customer service by proactively addressing concerns managing expectations and ensuring a seamless logistics experience.
- Process Improvement: Identify opportunities for optimizing logistics workflows enhancing efficiency and implementing best practices for order fulfillment and issue resolution.
Qualifications :
Qualifications:
- Bachelors degree in Business Administration Logistics or a related field.
- 12 years of experience in customer service ecommerce operations or a related field.
- Strong understanding of ecommerce logistics and order fulfillment processes.
- Excellent communication and interpersonal skills both written and verbal.
- Strong analytical and problemsolving skills.
- Proficiency in using Salesforce or other CRM systems.
- Ability to work independently and as part of a team.
- Excellent time management and organizational skills.
Additional Information :
Technical Skills:
- Proficiency in Microsoft Office Suite (Word Excel PowerPoint).
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
