drjobs Logistics Specialist العربية

Logistics Specialist

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1 Vacancy
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Job Location drjobs

6th of October City - Egypt

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Key Responsibilities

  • Inbound Logistics & QC: Oversee offloading receiving and quality control (QC) of incoming shipments ensuring compliance with company standards and documenting any QC issues.
  • Inventory & Warehouse Management: Track and manage packaging materials conduct cycle counts and ensure proper item labeling storage and space optimization.
  • Order Verification & Fulfillment: Receive and verify items from the putaway area after QC checks ensuring accurate inventory records and proper packaging before dispatch.
  • Safety & Compliance: Ensure adherence to warehouse safety protocols proper item handling and operational guidelines especially during night shift operations.
  • Middle Mile Operations: Coordinate the accurate and timely transfer of shipments between hubs following established logistics procedures.
  • Issue Management: Investigate and resolve customer complaints related to order fulfillment delays damages or incorrect deliveries using a ticketing system (e.g. Salesforce).
  • Collaboration & Coordination: Work closely with the Logistics Customer Operations and Reverse Logistics teams to streamline issue resolution and maintain smooth operations.
  • Data Analysis & Reporting: Track and analyze operational trends generate reports on key performance indicators (KPIs) and escalate critical issues to management.
  • Customer Satisfaction: Provide excellent customer service by proactively addressing concerns managing expectations and ensuring a seamless logistics experience.
  • Process Improvement: Identify opportunities for optimizing logistics workflows enhancing efficiency and implementing best practices for order fulfillment and issue resolution.

Qualifications :

Qualifications: 

  • Bachelors degree in Business Administration Logistics or a related field. 
  • 12 years of experience in customer service ecommerce operations or a related field. 
  • Strong understanding of ecommerce logistics and order fulfillment processes.  
  • Excellent communication and interpersonal skills both written and verbal. 
  • Strong analytical and problemsolving skills. 
  • Proficiency in using Salesforce or other CRM systems. 
  • Ability to work independently and as part of a team. 
  • Excellent time management and organizational skills.


Additional Information :

Technical Skills: 

  • Proficiency in Microsoft Office Suite (Word Excel PowerPoint).


Remote Work :

No


Employment Type :

Fulltime

Employment Type

Full-time

Company Industry

About Company

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