Application Support Agent
Application Support Agent
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Job Description
Are you ready to discover the role of an Application Support Agent in NetcompanyIntrasoft
As an Application Support Agent you will:
- Act as the first contact point for all endusers questions on EUDAMED.
- Analyse categorise prioritise and dispatch the endusers requests.
- Ensure the followup of requests and escalate the tickets to the relevant stakeholder when necessary.
- Ensure and perform all communication with the endusers according to the services procedures and in accordance with the agreed KPIs.
- Provide services to all stakeholders according to ITIL best practices; handling and documenting all requests.
- Keep the internal knowledge up to date by documenting all relevant information.
Qualifications :
What would make you a fit for the role:
- Excellent customer service skills.
- Strong analytical problem solving and learning skills.
- Knowledge of support ticketing system processes.
- Knowledge of Atlassian tools (JIRA Confluence) is a plus.
- Knowledge of MS Office & MS 365 (Outlook Word Excel PowerPoint Teams SharePoint).
- Excellent oral and written command of English is required any additional language is a plus.
It would also be a plus if you match some of the following:
- Knowledge of EU Institutions (health policy is a plus).
- Knowledge of/or experience in ITIL environment.
Additional Information :
Being a part of the Netcompanyntrasoft team you will be provided with:
- The opportunity to work in a modern environment.
- A competitive compensation & benefits package
- Hospitalization plan
- Meal vouchers
- Wellbeing activities (onpremises)
- Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business adhoc training)
- A personalized development plan for targeted career growth
If you are looking forward to being part of a diverse environment and having the opportunity to work alongside wellexperienced professionals on challenging largescale projects that directly impact millions of citizens around the globe then this is the place to be!
By joining NetcompanyIntrasoft Belgium you will be an integral part of a distinguished team of 600 tech enthusiasts working for international projects primarily within the European Institutions market. Whether youre collaborating with clients on their premises or harnessing the power of cuttingedge technologies at our own facilities youll have the opportunity to shape the future of digital services in an environment that values your ideas and fosters your growth.
#LIMA1
Our culture
Our people are the most important element of our success. Our work life is well defined by our set of fundamental Values: https://netcompany/careers/greece/ourvalues/
#BePartOfSomethingGreat!
Please submit your CV in English. All applications will be treated as strictly confidential.
Should you be invited for an interview and be considered suitable candidates for the EU project at the first stage we inform you that your CV may be forwarded to the relevant European Organization or third companies consortium members participating in the specific EU project together with NETCOMPANY INTRASOFT for evaluation.
We ensure equal opportunities treatment and consideration to all candidates. Discrimination based on sex racial or ethnic origin religion or belief disability age sexual orientation or marital status physical or mental disability or any other factor protected by applicable laws and regulations is prohibited. As part of the NetcompanyIntrasoft culture we respect human rights and focus on creating a positive workplace where all employees are valued and where diversity and inclusion are a vital part of our our everyday working experience.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
