Customer Support Consultant
Customer Support Consultant
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Job Description
Were recruiting for aCustomer Support Consultant to join us. You will be the primary point of contact for our valued customers ensuring their needs are met with the highest level of care and professionalism. Your role will be crucial in maintaining customer satisfaction by offering both colleagues and customers guidance and resolving issues efficiently. You will earn a competitive base salary of 26300. This is ahybrid rolewhere youll work 3 days from home and 2 days at our Cardiff office MondayFriday 95. Please note this role maybe called something different internally.
What youll be doing
- Respond to customer inquiries via phone email and chat in a timely and professional manner
- Identify and resolve customer issues escalating complex problems when necessary
- Maintain accurate records of all customer interactions and followups
- Collaborate with other departments to ensure customer satisfaction and problem resolution
- Provide product and service information to customers assisting with purchases and account management
- Actively listen to customer feedback and suggest improvements to enhance the overall customer experience
- Participate in ongoing training and coaching to stay updated on company products services and policies
Qualifications :
Who were looking for
- Excellent verbal and written communication skills with the ability to convey information clearly and concisely
- Strong problemsolving abilities and attention to detail
- Demonstrated active listening skills and patience when dealing with customers
- Experience in coaching and training would be preferred
- Proficiency in customer service software and basic computer skills
- Previous customer service experience
- Experience in dealing with customer payments would be beneficial
- Flexibility to work in a fastpaced environment and adapt to changing priorities
Whatever your role we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:
- The opportunity to participate in our annual performancerelated bonus plan and valuable share schemes
- Generous pension contribution
- Life assurance
- Private medical insurance (permanent employees only)
- At least 25 days holiday plus public holidays 26 days after 2 years service. Theres also the option to buy and sell holiday
- Competitive family leave
- Participate in our electric car scheme which offers employees the option to hire a brandnew electric car through tax efficient salary sacrifice (permanent employees only)
- There are the many discounts we offer both for our own products and at a range of high street stores and online
- In 2023 some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart
Additional Information :
Legal & General is a leading financial services group and major global investor named Britains Most Admired Company in 2023 for the second year running. Rated top in our sector and top for inspirational leadership we have a strong heritage and an exciting future.
We aim to build a better society for the long term by investing our customers money in things that make life better for everyone.
If you join us youll be part of a welcoming culture with opportunities to collaborate with people of diverse backgrounds views and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.
We strive to be open mindful and inclusive so are always willing to discussing flexible working arrangements and reasonable accommodations for candidates with specific needs.
If youre open to find out more wed love to hear from you.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
