David Kennedy Recruitment is working with a leadingB2B solution providerwho are looking to recruit Turkishspeaking Onboarding Specialistfor their Gaming studios in Belgrade Serbia.
Position:Onboarding Specialist
Location: Belgrade Serbia
Employment type: Fulltime
Remuneration: Base salary bonuses (including accommodation)
DUTIES AND RESPONSIBILITIES:
- Create and refine training materials and program structures for Game Presenters and Shufflers ensuring comprehensive knowledge of games and procedures.
- Develop performance improvement plans and set relevant KPIs to drive quality and effectiveness in training.
- Train staff on specific game procedures and operational controls focusing on compliance with standards and streamlining workflows for seamless .
- Inspire and encourage employees providing constructive feedback to both individuals and management to support continuous improvement.
- Design and maintain training programs for employees coordinating with Shift and Team Managers to address individual training needs.
- Collaborate with Shift and Team Managers to identify training requirements and ensure programs address both individual and team needs effectively.
REQUIREMENTS:
- Native or fluent in Turkish (C1 level) with strong proficiency in both written and spoken communication as well as English fluency (B2.
- High School Diploma or equivalent.
- Ability to work effectively within a team and contribute to a collaborative work environment.
- A positive attitude with a strong desire to learn and grow professionally.
- Patience and a passion for coaching with a commitment to motivating and developing others.
- Previous experience in iGaming or traditional casino environments is a plus.
- Experience designing and delivering training programs for casino dealers or similar roles.
- Professional certifications or training qualifications related to casino operations or instructional design.
BENEFITS:
- Excellent remuneration package based on experience skills and performance
- Be part of a dynamic international team with a positive and friendly atmosphere
- Guidance and tools to reach careerpotential
- Paid training
- Performance bonuses
- Private health insurance
- Free gym membership
- Relocation support accommodation provided