Team leader Customer Support Department 32-40 uur
Team leader Customer Support Department 32-40 uur
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1 Vacancy
Job Description
We hereby inform you that we are immediately looking for a
Team leader Customer Support Department 3240 uur)
The CSD Team Leader is responsible for the daytoday coordination and management of the CSD team and their TTR Photo and Card activities to provide highquality customer support and improve the customer experience within DNPs sales strategy and objectives. The CSD Team Leader identifies process improvements and implements solutions sets the KPIs identifies training needs and organizes training to improve individual and team performance. The Team Leader ensures excellent cooperation with other departments of DNP among other things to ensure the quick and smooth investigation and followup of customer complaints within the entire DNP organization and to ensure smooth cooperation between the CSD department and other departments. Finally the Team Leader handles complex customer problems.
What do we ask for in terms of skills
- Management and leadership skills
- Communication skills
- Commercial skills
- Service minded
- Proactive
- Flexible
- Energetic
- Analytical and problemsolving skills
- Disciplined
- Able to work in a fastpaced environment and under high pressure
What knowledge is required
- Minimum education level: HBO
- Fluent in Dutch English (German or French is an advantage)
- Software kennis (Access Excel D365 Microsoft Dynamics)
- Good knowledge of DNP products
- Affinity with commercial support activities
- Affinity with administrative processes
If you are interested in this position please send your CV with a written motivation by email to Rogier Burghout and Karine Tonnet no later than April 1st.
Employment Type
Full Time
