Customer Support Representative Slovenian
Customer Support Representative Slovenian
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a Slovenian speaking Customer Support Representative to support customers of anecommerce platform.
Position: Customer Support Representative
Location: Romania Remote
Work model: onsite
Employment type: Fulltime
Remuneration: Base salary performance bonuses (after 3rd month of employment).
DUTIES AND RESPONSIBILITIES:
- Communication via incoming telephone emails and chat with customers in order to solve their issues or inform them about the features ofthe products.
- Customer Order Management.
- Secure and deepen client retention contribute to excellent customer support.
- Secure that all complaints are being recognized recorded confirmed and solved effectively.
- Proactively propose ways to improve the processes.
- Adhere to given processes and procedures.
- Update the database of customers and document activities.
- Reporting the most common issues to the support team for further escalations.
REQUIREMENTS:
- Native / fliuent in Slovenian both verbal and written. Good command inEnglish (minimum B2 level).
- High school diploma or an equivalent.
- Excellent customer service and relationship building skills.
- High motivation and enthusiastic approach selforganized.
- Ability to work in a fastpaced organisation.
- Good numerical and reasoning skills.
OFFER:
- Possibility to work remotelywithin Romania after 6 months work from Slovenia for 5/6 months with the Project Managers approval and then return to Romania.
- Transportation coverage
- Attractive remuneration package
- Signing bonus (paid in 12 installments)
- Holidays: 20 days/year and an extra day after a year
- Contract for undetermined period
- Fully paid training
- Comprehensive relocation support including 6 months accommodation
- Meal tickets 30 RON/day) approx 150 EUR net/month
- Private medical package
- Internal development opportunities
- Discounts with partners
- Gympass monthly subscription
- Employee assistance/wellbeing program subscription
Employment Type
Full Time
