Technical Support Team Leader
Technical Support Team Leader
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
TECHNICAL SUPPORT TEAM LEAD
WORK SCHEDULE:
Shifting schedule 5 day working schedule 2 days off)
Weekends off are not guaranteed due to the nature of the business
EDUCATION:
Bachelors/College Degree Computer Science/Information Technology or equivalent.
Bachelors Degree is a mandatory requirement.
MIN. NO. OF YEARS IN WORK EXPERIENCE:
Minimum 3 years experience specializing in managing Technical Support or equivalent.
Minimum 5 years experience with Hardware/Software troubleshooting especially on Microsoft Products
Candidate shall have deeper understanding on Desktop Engineering tools and methodologies
Tools for Endpoint Management and Configuration prefer to have basic understanding or at least experience in SCCM MECM.
CERTIFICATION:
CCNA and/or MCP
ITIL Service Delivery qualification is highly appreciated.
KNOWLEDGE AND SKILLS:
Have deep knowledge about desktop OS (windows and mac). Understand how GPO Security setting.
Minimum 3 years working experiences for rollout minimum 200 desktop on enterprise setup
Have working knowledge network and server work.
Excellent communication and interpersonal skills both written and verbal
Ticketing systems
CCTV and door access
PC and Laptop troubleshooting
A strong customer service focus
* Highlighted items are nonnegotiable requirements
QUALITIES:
Encourages team members including communicating business goals and incorporating team goals
Take responsibility for overseeing the daily operations within the home in the absence of the manager.
Rise and work through challenging issues and seek alternatives.
Monitor team performance and report on metrics
Willing to learn and think outside the box to resolve issues
Ability to work as a team member and as an individual.Be flexible in your approach and be adaptable to changes within the team environment
Basic Scripting and Programming for Automations
Knowledgeable on Desktop Engineering is a plus.
KEY ACCOUNTABILITY AREAS:
Manage the consistent use of agreed tools and methods to address and resolve user identified problems in line with service level agreement
Define and monitor compliance with processes for the setup and installation of hardware software applications peripherals and other ICTbased system
Escalate performance issues with internal and/or external providers to minimize adverse impact of system availability on business continuity
Report against performance metrics to highlight areas where applications development vendor relationship management or strategic infrastructure modifications are required for enhancing business performance and efficiency
Employment Type
Full Time
