Senior Product Sustenance Engineer
Senior Product Sustenance Engineer
Posted on :
21-03-2025
Employer Active
1 Vacancy
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Job Description
TITLE: Senior Support Analyst/Sustenance Engineer
WORKING LOCATION:Bengaluru
The Role: The main objective of this position is to maintain system functions and provide daily support to business.
Responsibilities:
- L2 Support for multiple applications by oneself and together with the team.
- Analysing the issues and resolving the same proposing a workaround to maintain business continuity and ensuring minimum business downtime. Identifying the critical issues and taking prompt and effective actions spontaneously.
- Discuss with users and prioritize the tickets or enhancement for application releases. Providing Weekly and Monthly incident reports to manager.
- Communicate workarounds till the issue/work order gets complete/resolve. Raising issues to development team and working with them closely for permanent fixes.
- Test the new features and functionality in the application.
- Collaborate with Story owners business analysts application architects deployment team(s) to support fitforpurpose functions.
- Provide training and supporting documentation to end users
- Develop working relationships within the wider Eurofins IT community and with internal customers.
- Embrace Agile practices.
Years of Exp: 5 to 8 years
REQUIRED EXPERIENCE AND SKILLS:
Personal Skills:
- Very good English communication and interpersonal skills in an international environment.
- 5 years experience as L2 support engineer.
- Selfmotivated and driven to achieve professional success in client environment.
- Willing to learn new technologies processes and functional areas.
Technology skills:
- Experience in MS SQL programming is preferred.
- Experience with Visual Studio environment.
- Proficient in using IDE such as VS2017/2019 or VS Code.
- Familiar with Source code management tool such as TFS (Azure)/Service Now
- Will be advantage to know following:
- ASP or ASP Core or C#.
- HTML JSON and Frontend MVC is a plus.
- Frontend framework such as Angular or React.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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