Field Service Engineer - Switzerland Lausanne Area MFD
Field Service Engineer - Switzerland Lausanne Area MFD
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1 Vacancy
Job Description
Position Overview:
- Fulltime (Monday to Friday)
- Remote work flexibility
- 40 hours per week with up to 80 travel with overnight stay within Switzerland
- 6month standard probationary period
- Base location: Lausanne area
- Company office: Dbendorf (Zrich area)
What Makes Us Special
Our EMEA Aftermarket Team is at the forefront of pharmaceutical and microelectronic water quality certification. Were the industry leaders in detecting water contamination through total organic carbon (TOC) analysis ensuring the highest quality standards for pharmaceutical and semiconductor processes.
SIEVERS Analyzers and Instruments
Total Organic Carbon (TOC) Analyzers:
- M9/M5310C: Latest generation analyzer for lab online & portable TOC analysis
- M500/M500e: Online TOC analyzer for regulated industries like pharmaceutical or microelectronics
- Boron Ultra: provides highly sensitive realtime monitoring of trace boron levels in ultrapure water systems specifically designed for semiconductor and microelectronics
- CheckPoint: portable realtime TOC sensor that provides rapid measurements for spotchecking on water systems
- TOCR3: hightemperature combustion analyzer for TOC and Total Nitrogen measurements for challenging industrial and environmental samples
- InnovOx: for challenging industrial and environmental TOC samples featuring innovative Supercritical Water Oxidation (SCWO) technology
Bio Analyzers:
- Eclipse: Bacterial monitoring system for pharmaceutical water
- Soleil: compact bioburden analyzer for monitoring critical points in water systems
Your Role:
As a Field Service Engineer based in the Lausanne area youll:
- Lead and execute installations and validations of cuttingedge Sievers analyzers
- Conduct precise maintenance and calibration at customer sites
- Perform timely repairs and oncall duty for urgent requests
- Manage technical documentation and customer relations
- Provide expert technical support
- Train and mentor new team members
A typical week as a Field Service Engineer involves Monday morning administrative tasks like email management and shipment tracking. The workdays are primarily spent traveling to customer sites performing maintenance and repairs. After completing onsite work which can endure over multiple days service protocols are promptly sent to customers. Throughout the week phone support is provided for minor troubleshooting for customers while also planning future service visits and coordinating necessary parts shipments. Regular team meetings are scheduled between site visits to discuss ongoing projects (like Salesforce Testing Document review etc. and support needs. Fridays are often dedicated to home office work completing administrative tasks finishing training or handling lastminute repair requests. The role combines technical handson work customer service planning and administrative responsibilities.
Qualifications :
Required Qualifications:
- Valid Swiss work permit
- Engineering chemistry or laboratory background
- Fluency in English and French
- Valid driving license (B)
- TOC analyzer experience
- Laboratory equipment troubleshooting skills
Preferred Qualifications:
- German language skills
- Leadership experience
- Pharmaceutical industry knowledge
- Salesforce proficiency
- GMP knowledge
- Residence in/around Lausanne area
What We Love About This Role
- Freedom to manage your own schedule
- Mix of field work and remote support
- Small but very effective teams to up to 7 persons and International collaboration opportunities
- Direct impact on pharmaceutical quality control
- Continuous learning and growth through our outstanding mentoring program designed to support your professional development
- Flat organizational structure with direct reporting to DACH Field Service Manager
- Defined KPIs for successful and directional improvement (Customer Satisfaction Utilization Capacity timely admin work etc.
- Building a partnership with our customers
As a Field Service Engineer being a customerfocused professional is crucial as you are the face of the Veolia Analytical Instruments during onsite visits. The role requires strong interpersonal skills to understand and address customer needs effectively while maintaining professionalism even in challenging situations. Engineers must demonstrate patience and empathy when dealing with difficult customers as their behavior and problemsolving abilities directly impact the companys reputation. Success in this position relies not just on technical expertise but also on the ability to communicate clearly manage customer expectations and maintain positive relationships even under pressure.
Career Development
- Start as a Field Service Engineer and work your way up to Team lead (technical or managerial direction)
- involvement on possible small assignments and project work
- regular certifications on our instrument and training classes
Expectations
- fast and dedicated approach to learn the necessary skills
- willing to step up to lead people
- ready to work on smaller projects and assignments beside field work
- open mindset in problem solving and outside the box thinking
Why Youll Love Working Here
- Personalized mentoring from experienced engineers
- Genuine worklife balance
- Comprehensive trainings for our analyzers
- Inclusive diverse workplace
- Datadriven growth opportunities
- Flexible scheduling
- Employee wellbeing focus
- Opportunity to leave a footprint in the company
Additional Information :
Our Promise
We believe happy employees create exceptional results. Thats why we invest heavily in your development comfort and success. At Veolia youre not just filling a position youre joining a movement toward environmental sustainability while building a rewarding career.
Veolia embraces diversity and evaluates all applications without discrimination. Ready to make an impact Join our team and help shape the future of environmental solutions!
As an inclusive company Veolia is committed to diversity and gives equal consideration to all applications without discrimination.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
Company Industry
Key Skills
- MobileIron
- Robotics
- Field Service
- Mechanical Knowledge
- Sonography
- IP Networking
- Schematics
- Mechanical Engineering
- Medical Imaging
- Human Resources
- Programmable Logic Controllers
- Troubleshooting
