Manager Technical Account Management

The Manager Technical Account Manager (TAM) will lead a team of Technical Account Managers driving customer success and product adoption across a portfolio of strategic accounts. This is a leadership position focused on building and executing a customer engagement strategy ensuring customer satisfaction and driving longterm value from Strategys technology solutions.

As a TAM Manager you will be responsible for developing a highperforming team of TAMs providing strategic direction and fostering relationships with key stakeholders to drive customer success and business growth.

Responsibilities

Lead and mentor a team of Technical Account Managers providing guidance and support to drive team performance and customer satisfaction.

Develop and execute a customer success strategy that increases product adoption customer satisfaction and retention.

Establish strong executive relationships with customers acting as a trusted advisor and ensuring customer needs are being met.

Ensure the TAM team understands customer business objectives and aligns product strategy to meet those goals.

Monitor customer health and proactively identify risks and opportunities to improve customer outcomes.

Act as an escalation point for complex customer issues driving resolution in collaboration with internal teams (e.g. Product Sales Support).

Work crossfunctionally with Product Management and Engineering to channel customer feedback into future product releases and enhancements.

Drive team operational excellence by implementing best practices tools and processes to streamline customer engagement.

Provide regular performance reporting and insights to senior leadership on customer success metrics and team performance.

Collaborate with Sales and Customer Success teams to identify expansion opportunities and contribute to strategic account planning.

Ensure the team is prepared to provide expert guidance during extraordinary events including outside of normal business hours if needed.

Qualifications

Bachelors degree preferably in a technical field (Information Systems or equivalent).

Minimum 810 years of professional experience.

Minimum of 5 years of experience in customer success technical account management program management or related roles in enterprise software.

Minimum of 2 years of experience in a leadership or managerial role managing customerfacing teams.

Strong understanding of enterprise IT environments software implementation practices and technical ecosystems.

Proven ability to build and maintain relationships with executivelevel stakeholders.

Exceptional problemsolving skills with the ability to navigate complex technical and business challenges.

Strong analytical skills with the ability to identify patterns trends and opportunities for improvement.

Excellent time management skills to balance multiple priorities and meet deadlines under pressure.

Outstanding written and verbal communication skills in English.

Experience working crossfunctionally with Sales Product and Engineering teams.

Ability to travel up to 1025 based on customer location and business needs.

Preferred:

Experience with AWS/GCP/Azure cloud technologies.

Previous experience with Strategys platform or similar enterprise analytics solutions.

Understanding of blockchain technologies and financial innovation.

Additional Information:

The recruitment process includes online assessments as a first step (English logic design) we send them via email please check also your SPAM folder .

We work 4 days a week from Pune office.

Remote Work :

No

Employment Type :

Fulltime