Service Delivery Manager german and english speaking REF3788D
Service Delivery Manager german and english speaking REF3788D
Posted on :
20-03-2025
Employer Active
1 Vacancy
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Job Description
About the Role
This position is part of the BU Logistics team within the Digital Solutions portfolio of TSystems International GmbH. The Logistics BU focuses on developing solutions for DP DHL.
Key Responsibilities
- Manage invoicing processes and ensure accuracy.
- Support presales activities including TSI Force (Salesforce) and Contract Lifecycle Management.
- Monitor and report on SLA compliance.
- Oversee the resource demand management process.
- Control costs provide forecasts and recommend optimization measures.
- Implement contracts and contribute to service delivery.
- Structure and manage project plans (PSP and WBS).
- Coordinate invoicing cost control and financial awareness.
- Lead and coordinate stakeholders across Nearshore and Offshore teams to ensure seamless service delivery.
- Collaborate with development and operations teams to maintain highquality standards.
- Build strong relationships with stakeholders and provide effective management.
Qualifications :
- Proven experience in customerfacing roles (e.g. sales product management deal management claim management).
- Solid knowledge of ITIL and Agile concepts and processes.
- Fluency in German (C1 and English (B2.
- Familiarity with legal terminology.
- 5 years of experience as a Service Delivery Manager.
- Experience in coordinating a team of 3050 people
- Experience working in multicultural and international environments.
Preferred Skills and Experience
- Knowledge of Jira and Confluence.
- Experience with SAP/SPPM.
- Process flexibility and a cando attitude.
- ITIL or Scrum certification.
- Background in maintenance and development projects.
Soft Skills
- Strong communication and coordination skills.
- Resilience under pressure.
- A collaborative team player with an Agile mindset.
Additional Information :
* Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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