Senior Support Engineer

Are you an experienced IT professional with a passion for solving complex technical challenges Were looking for a Senior Support Engineer to join our team and provide highquality support for customer infrastructures. This role is ideal for someone with strong technical troubleshooting skills a customerfocused mindset and experience working in a fastpaced IT support environment.

Key Responsibilities:

• Customer Support Act as a primary point of contact for escalated technical issues supporting desktops servers virtualisation networking and security solutions.
• Incident Management Troubleshoot diagnose and resolve technical issues while ensuring adherence to SLAs and maintaining high service standards.
• Infrastructure Administration Manage and maintain Active Directory LAN firewalls Exchange HyperV VMware vSphere SAN and Datacore.
• Backup & Disaster Recovery Oversee backup solutions including Commvault and Veeam ensuring business continuity for clients.
• Process Improvement Identify areas for improvement in tools processes and documentation to enhance support efficiency.
• 3rd Party Vendor Management Liaise with external suppliers for hardware software and connectivity support ensuring SLAs are met.
• Customer Communication Keep clients informed throughout the resolution process and ensure a high level of customer satisfaction.

Qualifications :

What Were Looking For:

• Proven IT support experience in a fastpaced customerfocused environment.
• Strong troubleshooting skills across Windows Servers virtualisation networking and security.
• Advanced networking expertise including TCP/IP DNS DHCP VLANs VPNs and firewalls (FortiGate Palo Alto Meraki DrayTek Watchguard preferred).
• Cloud & Infrastructure experience with Microsoft 365 Azure Intune Active Directory Exchange SharePoint Citrix VMware HyperV SQL and PowerShell.
• Security expertise including Microsoft Defender security policies vulnerability management and incident response.
• Experience with ticketing systems (ServiceNow beneficial) and a structured approach to incident management.
• Strong documentation skills including updating improving and creating technical documentation.
• Excellent communication skills with the ability to explain technical issues to nontechnical users.
• Proven ability to work under pressure while managing multiple priorities and meeting SLAs.
• Passion for continuous learning keeping up to date with industry trends emerging technologies and best practices.
• Certifications in relevant technologies are highly advantageous.

This is a fantastic opportunity to join a dynamic team and work with a broad range of cuttingedge technologies. If youre ready to take the next step in your IT support career apply today!

Additional Information :

Additional Information

At Wavenet we offer more than just a job we provide an exceptional environment and a wide range of benefits to support your success from day one. With us youll enjoy a generous starting annual leave allowance private medical coverage discounted health plans an eye care scheme and comprehensive health and wellbeing programs all backed by a dedicated inhouse Wellbeing Team.

We believe in a strong worklife balance rewarding your commitment with an additional day of annual leave each year reaching up to 28 days. Heres a closer look at what we offer:

• Hybrid Working: Flexibility matters. Our hybrid model lets you choose a blend of home and officebased working so work fits seamlessly with your life.
• Annual Leave: Begin your journey with 25 days of leave increasing by one day per year up to 28 days our way of saying thank you for your dedication.
• Health & Wellbeing: Your wellbeing is a priority. Enjoy private medical coverage discounted health plans virtual GP access an eye care scheme and a comprehensive employee assistance programme all supported by our internal Wellbeing Team.

Ready to join the UKs largest managed service provider 

Apply today or contact our friendly Talent Acquisition Team for more information.

Remote Work :

No

Employment Type :

Fulltime