Italian Speaker Customer Experience Representative
Italian Speaker Customer Experience Representative
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Job Description
Job Title: Customer Experience Representative (Onsite in Barcelona)
Location: Barcelona Spain (Onsite)
Job Type: Fulltime
Salary: Competitive salary benefits
About the Company: We are an innovative and customerdriven company dedicated to delivering an exceptional customer experience. Were looking for a passionate and enthusiastic Customer Experience Representative to join our team in Barcelona. If youre committed to providing excellent service and want to make a positive impact this is the role for you!
Key Responsibilities:
- Serve as the first point of contact for customers ensuring all inquiries are addressed promptly and professionally.
- Provide superior customer service through phone email and inperson interactions.
- Troubleshoot customer issues answer questions and guide customers in using our products and services.
- Ensure all customer concerns are resolved in a timely and effective manner maintaining high customer satisfaction levels.
- Record and document customer interactions in the CRM system to ensure accurate tracking of issues and resolutions.
- Work closely with other teams to provide holistic solutions to customer needs.
- Follow up with customers to ensure complete satisfaction with the solutions provided.
- Meet and exceed key performance metrics such as response times issue resolution and customer feedback.
- Identify opportunities to improve the customer experience and share insights with the management team.
- Contribute to the creation and improvement of customer service procedures and best practices.
Requirements:
- Fluent in Spanish and English (both written and spoken); proficiency in additional languages is a plus.
- Previous experience in a customer service or clientfacing role is highly preferred.
- Strong communication and problemsolving skills with the ability to adapt to a wide range of customer personalities.
- Ability to work in a fastpaced dynamic environment while maintaining a positive attitude.
- Strong attention to detail and organizational skills.
- Proactive approach to solving customer problems and meeting their needs.
- Team player with a passion for customer satisfaction and experience.
- Flexibility to work onsite in Barcelona.
Benefits:
- Competitive salary and benefits package.
- Health insurance and wellness benefits.
- Opportunity for career development and growth within the company.
- Work in a dynamic supportive and collaborative environment.
- Access to training and development resources to enhance skills.
- Worklife balance and a positive office culture in the heart of Barcelona.
Employment Type
Full Time
