Italian-speaking Customer Support Representative
Italian-speaking Customer Support Representative
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Job Description
Job Title: Italianspeaking Customer Support Representative (Onsite in Lisbon)
Location: Lisbon Portugal (Onsite)
Job Type: Fulltime
Salary: Attractive salary Signing Bonus of 3500
About the Company: We are a dynamic global company that values customer satisfaction and service excellence. We are looking for a dedicated and passionate Italianspeaking Customer Support Representative to join our vibrant team in Lisbon. If you enjoy helping others have excellent communication skills and are looking for a great opportunity in an international environment we want to hear from you!
Key Responsibilities:
- Provide exceptional customer support via phone email and live chat for Italianspeaking customers.
- Resolve customer inquiries and issues promptly and professionally ensuring a high level of satisfaction.
- Handle productrelated questions troubleshoot problems and guide customers through technical issues.
- Maintain a thorough understanding of the companys products and services to offer relevant solutions.
- Assist in managing and resolving customer complaints ensuring a positive experience.
- Document customer interactions in a CRM system ensuring all issues and resolutions are tracked.
- Collaborate with team members and other departments to deliver comprehensive solutions.
- Meet and exceed individual and team performance metrics (e.g. response time customer satisfaction etc..
Requirements:
- Fluent in Italian (both written and spoken). Proficiency in English is a plus.
- Previous experience in a customer support or call center role is highly desirable but not mandatory.
- Strong communication skills with the ability to listen attentively and empathize with customers.
- Ability to solve problems quickly and effectively while maintaining a calm and professional demeanor.
- Strong computer literacy and the ability to navigate various software tools.
- A positive proactive attitude with a strong commitment to customer service.
- A team player who thrives in a fastpaced and dynamic work environment.
Benefits:
- Signing Bonus of 3500 paid upon joining.
- Competitive and attractive salary based on experience.
- Health insurance and wellness benefits.
- Opportunity to work in an international dynamic team.
- Career growth opportunities and training.
- Modern office in Lisbon with a collaborative fun environment.
- Supportive and friendly work culture.
Employment Type
Full Time
