Quality Assurance Analyst
Quality Assurance Analyst
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1 Vacancy
Job Description
PC Team Quality Assurance Analyst
Location: New Castle DE
Compensation: Competitive hourly rate
Employment Type: FullTime NonExempt
Department: Production
Join Our Team as a PC Team Quality Assurance Analyst!
PJ Fitzpatrick is seeking a detaildriven Quality Assurance Analyst to ensure excellence within our Project Coordination (PC) team. This role plays a crucial part in maintaining operational efficiency optimizing workflow and providing feedback coaching and training to improve team performance.
If you have call center experience a strong eye for process improvement and a passion for mentoring and quality control this is the perfect opportunity for you!
Why Work With Us
Competitive pay & fulltime schedule
Career growth opportunities & leadership development
Collaborative and supportive team environment
Comprehensive benefits package
Training and mentorship programs
What Youll Do:
Quality Assurance & Compliance:
- Monitor Project Coordinator (PC) team performance for efficiency & accuracy.
- Conduct random workflow evaluations to assess completed jobs.
- Use tools like Virtual Observer Balto Service Titan and Five9 to assess effectiveness.
- Ensure timely and complete documentation in Service Titan.
Coaching & Training:
- Provide performancebased feedback and ongoing training to PC team members.
- Evaluate call quality and ensure adherence to scripts and communication best practices.
- Host group monitoring & calibration sessions for quality consistency.
- Assist with new hire training & onboarding.
Process Improvement & Reporting:
- Identify workflow inefficiencies and provide recommendations for improvement.
- Maintain a best practice library for call and workflow management.
- Handle escalations and support the PC Team Manager in daily operations.
What Were Looking For:
12 years of call center experience (QA experience preferred)
Strong coaching training and mentoring skills
Excellent verbal & written communication abilities
Proficient in Microsoft Office & CRM tools
Selfmotivated and able to work proactively without direct supervision
High School Diploma or Equivalent required
Schedule & Work Environment:
- Fulltime position Monday Friday
- Officebased role with minimal physical demands
- Extended seated and computerbased work
Employee Benefits at PJ Fitzpatrick:
Health Insurance Aetna Open Access Plan with HRA options
Dental & Vision Insurance MetLife coverage with 100 preventive care
401(k) Retirement Plan Employermatching contributions available
Life & AD&D Insurance 100 companypaid coverage
ShortTerm & LongTerm Disability Optional coverage for income protection
Paid Time Off (PTO) Vacation sick leave and personal time
Employee Assistance Program (EAP) Five nocost therapy sessions for emotional financial and legal support
Career Growth Opportunities Leadership development training and mentorship
Company Culture & Team Environment Integrity teamwork and customerfirst service
About PJ Fitzpatrick
PJ Fitzpatrick is a leader in home improvement services specializing in roofing siding windows doors gutters and bath remodeling. Our mission is to make life better one home at a time and were committed to quality craftsmanship and outstanding customer service.
Ready to take your Quality Assurance career to the next level
Apply today and join our growing team at PJ Fitzpatrick!
Employee Benefits:
Competitive Pay
Health Insurance Aetna Open Access Plan with HRA options
Dental Insurance MetLife coverage with 100 preventive care
Vision Insurance MetLife vision plan with coverage for exams glasses and contacts
401(k) Retirement Plan Employermatching contributions available
Life & AD&D Insurance Companypaid life insurance coverage
ShortTerm & LongTerm Disability Optional coverage for income protection
Paid Time Off (PTO) Vacation sick leave and personal time
Employee Assistance Program (EAP) Five nocost therapy sessions for emotional financial and legal support
Career Growth Opportunities Training mentorship and leadership development
Company Culture & Team Environment A supportive workplace that values teamwork integrity and fun
For Candidates Seeking:
- Quality Assurance Analyst Jobs
- Call Center QA Jobs in New Castle DE
- Project Coordinator QA
- Home Improvement Careers
- Process Improvement Specialist
- Service Titan Jobs
Employment Type
Full Time
