Remote Technical Customer Support German speaker
Remote Technical Customer Support German speaker
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Job Description
Exciting Opportunity: Remote Technical Customer Support German Speaker
Start Date: April 2025
Location: Remote Work from Anywhere in Bulgaria
Working Hours: 8hour shifts Monday to Friday between 08:00 AM 09:00 PM
Contract Type: Fulltime
About Our Client:
We are partnering with a leading German HR IT company that specializes in developing innovative software solutions for automating HR services. Serving primarily Germanbased clients they are looking for Germanspeaking professionals to provide exceptional technical customer support. If youre passionate about problemsolving and providing toptier customer service this is the role for you!
Role Overview:
As a Remote Technical Customer Support Specialist you will assist clients with any technical challenges related to their HR software. From resolving login issues to troubleshooting functionality youll play a key role in ensuring clients have a seamless experience with the software.
Key Responsibilities:
Customer Assistance: Provide assistance via phone and email solving technical problems related to the HR software (e.g. login or functionality issues).
Issue Resolution: Diagnose technical problems offer practical solutions and ensure customer satisfaction.
Collaborative Problem Solving: Partner with internal teams to address and resolve complex issues.
Documentation: Record customer interactions and contribute to knowledge sharing for improved service delivery.
Client Satisfaction: Provide timely friendly and efficient solutions to keep customers happy and engaged.
Requirements:
Fluency in German (C1 or higher) and English (B2 or higher) excellent communication skills are essential.
Technical support experience is a plus particularly in software or HR services though not a must.
Strong problemsolving skills and great attention to detail.
Selfstarter who thrives in a remote work environment and is comfortable managing tasks independently.
Willingness to learn and adapt to new technologies and systems.
What We Offer:
Competitive Salary & Performance Bonuses
Relocation Assistance: Comprehensive support if youre moving to Bulgaria
Remote Work Flexibility: Work from anywhere in Bulgaria with a flexible schedule.
Career Development: Opportunities to grow professionally in a progressive dynamic company.
Collaborative Culture: Be part of a friendly and innovative team that values your input.
WorkLife Balance: Flexible working hours designed to promote your wellbeing.
If youre ready to join a leading company in HR technology and help clients excel with cuttingedge solutions wed love to hear from you! Apply today or contact for more information.
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Employment Type
Full Time
