Sales Operations Senior Analyst
Sales Operations Senior Analyst
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Description
Ability to identify and grow talent lead motivate and coach direct reports in order to establish and develop an effective team; identify outliers and manage the teams performance to continuous KPI achievement.
Managing daytoday operations ensure consistent quality and productivity across channels (call email chat etc. to add maximum value for advertisers. Ensure consistent performance according to the relevant service level metrics or revenue/funnel goals.
Strong communication to ensure quarterly strategy as well as monthly and weekly priorities are understood and adhered to by agents. Able to adjust messaging to different target audiences (agent Ops Manager Facebook) with tothepoint communication.
Able to adapt quickly to changes in workflows/processes/procedures/product features.
Proactively share existing bottlenecks and challenges with quantified impact on operations to allow appropriate prioritization.
Able to clearly outline current performance drivers of their market and actions to improve.
Maintain a professional and personable demeanor at all times.
Job Qualifications
Must have 3 years of BPO work experience with at least 1 year in supervisory role
At least 1 year of relevant experience in Sales (upselling crossselling online sales or telemarketing)
Open to undergraduates with relevant work experience
Employment Type
Full Time
