Senior L1L2 Support Specialist
Senior L1L2 Support Specialist
Posted on :
20-03-2025
Employer Active
1 Vacancy
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Job Description
Job Title: Senior Operations Specialist (L1/L2 Support Business Support)
Experience: 710 Years
Shift: Night Shift 8 AM to 5 PM EST)
Job Summary:
We are seeking a highly skilled Senior Operations Specialist with 710 years of experience to provide L1/L2 support and business support for our operations team. The ideal candidate will have handson experience with Vertafore products specifically AMS360 ImageRight and NetRate. While training will be provided prior knowledge of these tools will be an added advantage.
Key Responsibilities:
- Provide L1/L2 support for business users and technical teams.
- Monitor and troubleshoot issues related to Vertafore applications (AMS360 ImageRight NetRate).
- Work closely with internal stakeholders to resolve business and operational challenges.
- Analyze system performance identify bottlenecks and recommend improvements.
- Respond to incidents service requests and technical queries efficiently.
- Coordinate with product vendors and IT teams to escalate and resolve complex issues.
- Maintain proper documentation of issues resolutions and troubleshooting processes.
- Conduct training and knowledgesharing sessions as needed.
- Ensure adherence to SLAs and compliance standards.
Required Skills & Qualifications:
- 710 years of experience in operations support L1/L2 support or business support roles.
- Prior experience working with Vertafore applications (AMS360 ImageRight NetRate) is highly desirable.
- Strong analytical and problemsolving skills.
- Ability to troubleshoot and resolve application and business process issues.
- Excellent communication and interpersonal skills.
- Ability to work independently and within a team in a fastpaced nightshift environment.
- Strong documentation skills and experience with ticketing tools (e.g. ServiceNow JIRA etc..
Senior L1/L2 Support Specialist
Education
BE Btech
Employment Type
Full Time
Key Skills
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