Senior Analyst IT Operations
Senior Analyst IT Operations
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1 Vacancy
Job Description
As a Global Techbar Senior IT Analyst you will play a critical role in our IT support operations leveraging your advanced technical expertise project management acumen and leadership skills to ensure the highest standards of service delivery. You will be responsible for resolving complex technical issues leading key IT projects and mentoring junior team members. Your proactive approach and innovative problemsolving abilities will be essential in maintaining operational excellence and driving continuous improvement.
Accountabilities:
- Lead the resolution of complex technical issues utilizing advanced diagnostic tools and methodologies.
- Provide expertlevel support for critical systems including Active Directory O365 and other enterprise applications.
- Implement and manage advanced security protocols to protect organizational data and systems.
- Mentor and guide junior team members fostering a collaborative and knowledgesharing environment.
- Strive to maximize First Call Resolution for the global enduser base while aspiring to exceed group targets.
- Implement continuous improvement initiatives to enhance service delivery and reduce incident recurrence.
- Collaborate with stakeholders across the organization to understand their IT needs and deliver tailored solutions.
- Coordinate with business continuity teams to integrate IT disaster recovery plans with overall organizational strategies.
- Define and monitor key performance indicators (KPIs) for Global Techbar using data analytics to drive performance improvements.
- Develop and implement automation strategies to streamline IT support processes and reduce the volume of incoming tickets.
- Drive the adoption and continuous improvement of the ServiceNow selfservice portal ensuring it meets the evolving needs of users.
- Develop and deploy selfhealing technologies that automatically detect and resolve issues without user intervention.
Qualifications :
- Undergraduate degree in Information Technology Computer Science or a related field.
- 810 years of IT service desk experience in a financial services environment
- Strong Software/Hardware Asset Management experience. Asset Management tool and workflow experience
- Imaging software experience SCCM Altiris
- Access Management experience a must (AD Folder Provisioning etc.
- Extensive experience with Microsoft 365 administration including Exchange Online SharePoint Teams OneDrive and Intune.
- Relevant certifications such as Microsoft Certified: Azure Administrator Associate Microsoft 365 Certified: Enterprise Administrator Expert AWS Certified Solutions Architect Associate or CompTIA Security.
- Advanced knowledge of AWS services including EC2 S3 VPC IAM and Lambda.
- Strong experience in managing and securing Active Directory environments including Group Policy management and advanced configurations.
- Solid understanding of networking concepts including VPNs firewalls and network troubleshooting.
- Indepth experience with ITSM tools preferably ServiceNow including advanced reporting.
- Experience in designing and implementing automation strategies to streamline IT support processes and significantly reduce ticket volume.
- Proven ability to drive the adoption and optimization of selfservice portals and selfhelp/selfhealing technologies leveraging AI and machine learning.
- Ability to lead and inspire a team fostering a culture of continuous learning and professional growth.
Additional Information :
Visit our LinkedIn Career Page or Follow us on LinkedIn. #LIKE1 #LIOnsite
At CPP Investments we are committed to diversity and equitable access to employment opportunities based on ability.
We thank all applicants for their interest but will only contact candidates selected to advance in the hiring process.
Our Commitment to Inclusion and Diversity:
In addition to being dedicated to building a workforce that reflects diverse talent we are committed to fostering an inclusive and accessible experience. If you require an accommodation for any part of the recruitment process (including alternate formats of materials accessible meeting rooms etc. please let us know and we will work with you to meet your needs.
Disclaimer:
CPP Investments does not accept resumes from employment placement agencies headhunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other website job postings. Any resume or other information received from a supplier not approved by CPP Investments to provide resumes to this posting or website will be considered unsolicited and will not be considered. CPP Investments will not pay any referral placement or other fee for the supply of such unsolicited resumes or information.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
