Senior Product Manager Serve Pillar
Senior Product Manager Serve Pillar
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Job Description
We are moving fast and are adding to our bestinclass team. Joining McDonalds means thinking big every day and preparing for a career that can have impact around the world. We are customer obsessed committed to being leaders and believe we are better when we work together.
McDonalds has long been an industry leader innovating to deliver improvements in the experience for our customers. In recent years digital platforms have become an increasingly critical part of delivering phenomenal customer experience. We have invested to build assets and capabilities that will take advantage of this growing consumer interest in digital including upgrades to the mobile app as well as installation of selforder kiosks and digital menu boards.
We have built a new McDonalds Customer Experience (MCX) team to work closely alongside Global Technology in developing and deploying smart digital investments that improve experiences for our customers and drive visits sales and cash flow for the system. Our collective vision is to make digital experiences more personal more convenient and better value for our customers with an agile test learn and improve mindset. The role of MCX is to set the overall digital strategy and define digital customer solutions across ordering payment personalization loyalty and delivery. Together with Global Technology we identify the most meaningful opportunities for our customers and our business and we bring them to life through industrychanging products like Mobile Ordering and McDelivery. In addition to setting the overall digital vision and strategy we help markets to accelerate opportunities consolidate lessons to share across markets measure progress and drive continuous improvement and enhancements to the McDonalds customer experience.
As a Senior Product Manager you will be responsible for leading the product strategy roadmap and for a portfolio of products. You will work closely with crossfunctional teams including engineering design marketing and sales to drive product innovation and achieve business goals. You will be the champion of the customer translating their needs and feedback into product requirements and driving customercentric product development. The Senior Product Manager will also analyze market trends conduct competitive analysis and identify growth opportunities to ensure the product portfolio remains driven and relevant in the market.
Key Responsibilities:
- Develop and implement the product strategy and roadmap aligning with overall business goals and market trends. Define the product vision and direction and communicate it optimally to crossfunctional teams executives and partners.
- Drive endtoend product development including conducting market research defining customer requirements crafting product specifications and working with engineering and design teams to develop and launch new products and features. Collaborate with UI SDM and Engineering to develop text and ship functionality to users.
- Deeply understand customer needs difficulties and behaviors through customer research user feedback and market analysis. Use customer insights to advise product decisions and prioritize product backlog items.
- Conduct market research and competitive analysis to identify market trends customer needs and growth opportunities. Stay uptodate with industry trends and technologies to advise product strategy and ensure the product portfolio remains competitive. Facilitate release planning weekly demos with stakeholders and other Agile practices on an operational basis.
- Define and supervise product performance metrics such as revenue customer adoption and customer happiness to evaluate product success and make datadriven decisions. Conduct postlaunch evaluations to assess product performance and gather feedback for future product iterations.
- Collaborate with crossfunctional teams and additional squads including engineering design marketing sales and customer support to ensure smooth of product initiatives. Develop a collaborative environment and build strong relationships with team members to align product goals and achieve business objectives.
Benefits eligible: Yes
Bonus eligible: Yes
Long term incentive eligible: Yes
The expected salary range for this role is $149260 $190310
The above represents the expected salary range for this job requisition. Ultimately in determining your pay we may also consider your experience and other jobrelated factors.
Qualifications :
- Bachelors degree in business marketing computer science or an equivalent. MBA or other relevant certifications are a plus.
- Minimum of 5 years of experience in product management.
- Solid understanding of product management principles methodologies and standard processes.
- Proven track record of successfully launching and handling products throughout their lifecycle with customer experience and technology systems and specifications and interdependencies: with a focus on specific Product Groups (i.e. Ordering Serve Digital Channels etc.
- Ability to analyze market trends customer needs and competitive landscape to advise product strategy.
- Excellent communication and presentation skills with the ability to optimally communicate sophisticated concepts to both technical and nontechnical audiences.
- Strong leadership skills with the ability to influence and collaborate with crossfunctional teams while overseeing the work of other managers.
- Resultsoriented attitude with a strong focus on achieving business goals.
- Ability to work in a fastpaced multifaceted environment and adapt to changing priorities.
Additional Information :
Benefits eligible: This position offers health and welfare benefits a 401(k) plan adoption assistance program educational assistance program flexible ways of working and time off policies (including sick leave parental leave and vacation/PTO). Eligibility requirements apply to some benefits and may depend on job classification and length of employment.
Bonus eligible: This position is eligible for a bonus calculated based on individual and company performance.
Long term Incentive eligible: This position is eligible for stock or other equity grants pursuant to McDonalds longterm incentive plan.
McDonalds is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feelgood moments for everyone. McDonalds provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process please contact . Reasonable accommodations will be determined on a casebycase basis.
McDonalds provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex sex stereotyping pregnancy (including pregnancy childbirth and medical conditions related to pregnancy childbirth or breastfeeding) race color religion ancestry or national origin age disability status medical condition marital status sexual orientation gender gender identity gender expression transgender status protected military or veteran status citizenship status genetic information or any other characteristic protected by federal state or local laws. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.
Nothing in this job posting or description should be construed as an offer or guarantee of employment.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
