Desktop Support Technician
Desktop Support Technician
Posted on :
20-03-2025
Employer Active
1 Vacancy
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Job Description
Desk Side Support
- Provide firstline technical support: Troubleshoot and resolve hardware and software issues for endusers.
- Install and configure workstations: Set up and maintain desktops laptops and peripheral devices.
- User assistance and training: Educate users on best practices and assist with ITrelated queries.
Asset Management
- Inventory management: Track and manage IT assets including hardware and software licenses.
- Asset lifecycle management: Oversee the acquisition deployment maintenance and retirement of IT assets.
- Compliance and auditing: Ensure asset records are accurate and support audit requirements.
Workplace Technology
- Technology deployment: Implement and maintain workplace technology solutions such as collaboration tools and meeting room equipment.
- System upgrades and patching: Ensure systems are updated with the latest patches and updates to maintain security and performance.
- Equipment maintenance: Perform regular maintenance and troubleshooting on workplace technology devices.
Joiner Mover Leaver (JML) Process
- Onboarding support: Set up accounts workstations and access permissions for new employees.
- Role changes: Manage access and resources for employees changing roles or locations within the organization.
- Offboarding procedures: Revoke access retrieve equipment and ensure data security for departing employees.
Digital Transformation
- Support digital initiatives: Assist in the implementation and adoption of new digital tools and processes.
- Change management: Provide training and support to users during the transition to new technologies and systems.
- Continuous improvement: Identify opportunities for process optimization and innovation within the IT environment.
Service Management
- Incident management: Record manage and resolve IT incidents in line with ITIL and ISO 20000 practices.
- Request fulfillment: Respond to and fulfill user requests for IT services and support.
- Problem management: Proactively identify and address recurring issues to minimize service disruptions.
Qualifications :
- ITIL Foundation/Service Management certification.
- Microsoft/CompTIA certifications are desired.
- IT/Computer related Degree would be an advantage.
- Proven experience as a Desktop Support Technician or in a similar role.
- Strong knowledge of computer hardware software and operating systems.
- Experience with IT asset management and inventory tracking.
- Familiarity with workplace technology including meeting room setups and AV equipment.
- Excellent problemsolving and communication skills.
- Ability to work independently and as part of a team.
- Strong organizational skills and attention to detail.
- Fluent French and English speaking.
Additional Information :
- Chez IQEQ nous vous donnerons lopportunit de dvelopper votre potentiel ;
- La diversit et linclusion font partie intgrante de nos valeurs et nous favorisons un environnement de travail inclusif ;
- Notre univers vous permettra dtre expos linternational au travers vos relations avec nos clients et les diffrents bureaux travers le monde
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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