Guest Service Agent Telephone Operator
Guest Service Agent Telephone Operator
Posted on :
20-03-2025
Employer Active
1 Vacancy
The job posting is outdated and position may be filled
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Please note that this is not an exhaustive list of everything that needs to be done. Avani Hotels employees always find new ways to look after the business their guests and their colleagues. Within this the key responsibilities for this position are:
- To anticipate and exceed our guest needs and handle all guest inquiries to fulfil every need of the holiday experience.
- At Avani Fares both Reception and Operator is combined and at times may cover telephone calls from Reception while covering Reception.
- Answer and manage incoming calls in a timely and professional manner
- Direct calls to the appropriate departments or personnel
- Provide information to callers and resolve inquiries efficiently
- Manage and maintain the telephone switchboard system
- Take and relay messages accurately and promptly
- Handle emergency calls and follow proper protocols
- Maintain an updated directory of contacts and departments
- Perform routine clerical duties such as filing data entry and updating records
- Assist with administrative tasks as needed
- Ensure confidentiality and privacy of sensitive information
- Make sure to anticipate and fulfil the needs of every shift and prepare all the necessary paper works and stationaries.
- Liaise with sister properties and other domestic arrival destinations to coordinate and find information about the guest to anticipate their needs.
- Go though the arrivals and departure report from Opera PMS and prepare for the arrivals and prepare the departure letters for the guest who are schedule to leave next day.
- Daily bucket check and sortout the billing errors which we may have against the guest package and other enclosures.
- Update daily guest preferences and all the glitches as it is being communicated from any concerned department.
- Coordinate and cooperate with all the operational departments and support for daily operational needs.
- Keep the workplace clean and tidy at all the time and uphold the best grooming standard to represent the true reflection of Avani fares.
- Train and buddyup with your new team members as the supervisors assign you during your daily shifts.
- To be available for the arrivals and departure welcome and farewell team during the shift.
- To check and setup the Villa according to the guest preferences and make sure to communicate with concerned departments.
- To help our guests in checkin and checkout where they may need the service invilla or at the reception lobby.
- After every checkin make sure to share the guest dietary requirements and preferences are being communicated with the concerned operational teams.
- During the desk shift all the telephone callas and inroom dining food orders to be handled with utmost profession.
Qualifications :
- A strong focus on customer service
- 2 to 3 years experience in a similar role in a fivestar luxury Hotel / Resort
- Excellent communication skills; fluency in English is required
- Be able to work shifts weekends and public holidays
- Computer skills in MS Office; experience with current Property Management Systems (PMS) is preferred
- Must currently hold the role applying for.
- Should have qualifications matching to position applying for.
- A positive and energetic attitude.
- Be able to work under pressure & flexible to work within a dynamic team environment.
- Excellent team player.
- Trackable references to support the role applied for.
Additional Information :
We are Upbeat We are OpenMinded We are Genuine
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
