Call Center Trainer Senior Associate
Call Center Trainer Senior Associate
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Job Description
Job Description: BPO Trainer Senior Associate
TASQ Staffing Solutions is seeking a BPO Trainer Senior Associate in Alabang.
Benefits:
- Quarterly performance bonus.
- Excellent career development opportunities with fasttrack progression.
- Maintain a healthy worklife balance.
- Free HMO and Life Insurance coverage for employees and 2 dependents.
- 24 annual leaves.
- Convenient location within the Central Business District area.
Key Requirements:
- Completion of a 4year course.
- Experience in team management or individual contributions.
- Minimum of 5 years of work experience with at least 3 years as a trainer in the BPO/shared services industry specializing in training soft skills effective communication customer service technical support and culture.
- Preferably with a background or knowledge in Tech Support.
- Excellent verbal and written communication skills.
- Strong problemsolving abilities and multitasking skills.
- Willingness to work in a shifting schedule.
- Willingness to work onsite in Alabang.
Job Responsibilities:
Training Needs Analysis:
- Accurately identify training needs.
- Provide ongoing support on the floor to sustain learning and improve performance.
Curriculum and Course Design:
- Demonstrate comprehensive understanding of course design methodologies.
Content Development:
- Demonstrate comprehensive understanding of content development and adhere to appropriate methodologies.
Course Delivery:
- Possess effective training techniques and methods.
Research Methodology:
- Basic knowledge of research methodology and principles for ethical and effective research.
Partnering:
- Collaborate closely with various functions and stakeholders.
- Work effectively with client teams ensuring crosscultural communication.
People Management:
- Build and lead crosscultural teams.
- Manage conflicts effectively.
Planning Organizing and Administrative Skills:
- Perform administrative tasks such as attendance tracking agent evaluation training feedback and utilization reporting.
- Coordinate scheduling CS domain reports and TIG/Facilities interactions.
- Optimize available resources when scheduling training.
- Ensure timely of training plans and delivery.
- Identify opportunities to improve efficiencies within processes and the team.
Qualified candidates can expect interview invitations within 2472 business hours. A followup text and email will be sent if the call is missed.
Interviews can be arranged via Zoom Skype WhatsApp or Teams upon request.
Employment Type
Full Time
