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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
About the job
- Sales Order Management Operations including Alerts & Exceptions Incident and Problem Tickets Reports & Manual Processes Action Sales Orders by following step by step processes documented in client provided SOPs
- Create incident tickets for Sales Orders that are not able to be actioned
- Manage and report on Sales Orders needing action until resolution
- 24/7/365 production monitoring
- 24/7/365 production support
- Update/respond to Pending Tender forms for system or transactional error in Sales Sales Order to correct inventory variances that stores are unable to correct themselves
- Create respond and validate incident and problem tickets based on processes documented in SOPs
Other Requirements
- Responsible for completion of the teams schedule adherence.
- Responsible for delegating tasks to the Team Leaders and ensuring completion of transactions within committed time lines
- Ability to plan prioritize organize and communicate with client
- Responsible for goalsetting (defining and prioritizing specific driving objectives) and performance appraisals
- Conducting regular 1X1 feedback with the team based on performance & behavior and tracking implementation.
- Responsible for administrative aspects including MIS and reporting
- Ensures achievement of all system team and individual Customer Service goals and standards
- Manages client metrics as per the SLA along with the Key Performance Indicators
- Maintain complete knowledge of all service tasks and programs
- Superior communication (oral written) presentation and interpersonal skills
- Demonstrate ability to facilitate and implement process enhancements including technology and performance
- Conducting regular team meetings/huddles for process and policy updates
- Lead coach develop drive and manage the team as a whole and as individuals and have the ability to make decisions.
- Regularly updating oneself with changes in the process flow or in the company and/or floor policy
- Ensuring compliance to floor & company policies.
- Responsible for regular audits/quality checks at every step of the transaction to ensure adherence to preset accuracy standards
- Responsible for trainings and troubleshooting
- College graduate with 4 6 years of total experience with a minimum of 3 years in a leadership position
- 35 years of experience as supervisor role and developing team leaders.
- The candidate should have strong focus on driving quality performance and customer satisfaction.
- Experience in RCA and dip stick analysis
- 35 years of experience in BPO; 2 Years experience in Sales Sales Order Management in Retail/Consumer/Manufacturing
- The candidate should have expert Sales Sales Order Management Knowledge
- The candidate should have strong focus on driving quality performance and customer satisfaction
- Should be open to working in all shifts Onsite
Employment Type
Full Time
