Call Center Agent - Ortigas
Call Center Agent - Ortigas
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
TASQ Staffing Solutions is in need of call center agents for its Ortigas site.
QUALIFICATIONS:
*6mos BPO experience Telco Upselling is a plus
*At least HS Graduate
*Must be amenable to work in Ortigas or Shaw
*Must be flexible to work in shifting schedules weekends and holidays
*2 consecutive days off
*Must have good tenure/ commitment
*Must be willing to work onsite
Compensation:
Salary offer will be made by the client 2000 NTA Upon regularization
HMO 2 dependents Day 1
Responsibilities:
*Answer incoming customer calls promptly and professionally addressing their inquiries concerns and requests.
*Provide accurate and relevant information to customers ensuring highquality service and customer satisfaction.
*Handle customer complaints or issues with empathy and patience striving to resolve them effectively.
*Utilize company systems and databases to document and update customer interactions and details.
*Follow company guidelines and protocols for call handling ensuring adherence to established procedures.
*Upsell and crosssell products or services to customers as appropriate.
*Identify and escalate complex or unresolved issues to the appropriate department or supervisor.
*Meet or exceed individual and team performance targets including call quality customer satisfaction and sales quotas.
*Stay updated on product knowledge company policies and industry trends to provide accurate information to customers.
*Participate in ongoing training sessions and coaching to enhance skills and performance.
Employment Type
Full Time
