Product Analyst Delivery Experience

What you get to do in this role:

• Be a key player in a destination team driving mission critical work for ServiceNow customers and employees 

• Build the product backlog for industryleading customer success tools leveraging ServiceNow technology 

• Work alongside Product Managers Customer Success and product engineering to define requirements that enable gold standard delivery experiences for our customer success organization 

• Support workshops/collaboration sessions with Customer Success to gather and define requirements as well as gather feedback on past releases  

• Focus on developing and iterating rapidly to stay in step with users needs and the technology ecosystem 

• Define and prioritize the backlog of work for assigned projects including the creation of epics and stories for new features enhancements to existing features functionalities and improving digital experience quality based on customer satisfaction or feedback 

• Become an expert on your product provide guidance on how the latest innovations in technology can be applied to create nextgeneration customer success tooling. 

• Be a key contributor of the strategy and development of internal tooling to empower field staff ensuring all solutions are designed with a clear understanding of their impact on service delivery and .

Qualifications :

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes decisionmaking or problemsolving. This may include using AIpowered tools automating workflows analyzing AIdriven insights or exploring AIs potential impact on the function or industry.

• 23 years of experience working as a Product Management Intern Product Analyst Product Owner or technical Product Analyst in a software product company 

• Passion for technology and innovation to improve the way people work using our products and the possibilities that come from building world class customer experiences 

• Demonstrable curiosity knowledge of design thinking approaches aptitude for learning new technologies and ability to promote transformational change 

• Ability to make recommendations based on data and insights while correlating business benefit  

• Experience creating digital experiences and / or tools in Customer Success or Customer Experience domains 

• Comfort presenting to audiences of your peers and stakeholders desire to become a compelling storyteller 

•  Thrives working in a highly collaborative fastpaced environment 

• The ability to generate ideas for how our digital experiences can make our customers more successful 

• Prior history working with the ServiceNow platform preferred or ServiceNow Admin Certification (to be attained within your first 90 days)

JV20

Not sure if you meet every qualification We still encourage you to apply! We value inclusivity welcoming candidates from diverse backgrounds including nontraditional paths. Unique experiences enrich our team and the willingness to dream big makes you an exceptional candidate!

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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