Customer Experience Intern
Customer Experience Intern
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Job Description
The Customer Experience Intern based out of our Welland ON office is responsible for managing the sales fulfillment process while coordinating with internal departments and external plants to ensure timely and accurate delivery of materials. This role will work towards continuously optimizing the customer experience resulting in market best customer satisfaction customer interaction tools sales growth and profitability.
Tasks include but are not limited to:
Ensuring that material is managed in a manner which balances customer satisfaction with fiscal constraints
Performing strategic analysis of inventory portfolio and procure materials in a timely accurate and costeffective manner
Maintaining designated key customer accounts & manage all of the requirements related to order fulfillment
Entry confirmation and management of sales orders including forecast alignment
Customer order resolution with Internal Sales: pricing delivery quality quantity etc.
Customer relationship: regular touchpoints with customer to discuss planning overview lead times expedites/escalations phase in/phase out
Offer exceptional customer service with professional prompt timely responses & actions (to both internal and external customers)
Analyzing backlog reports and initiate proactive communication with vendors to expedite product procurement
Coordination and resolution of SAP issues
Maintaining material master and information record data in SAP
Credit management
Other duties as assigned
Qualifications :
- Must be enrolled in a college or university program or a recent graduate (within the last 6 months)
- Bilingual (English and French) preferred
Strong customer service skills
Works well with high volumes
Strong time management skills
12 years customer service experience preferred
- SAP experience is an asset
Additional Information :
By choice we are committed to a diverse workforce and are an equal opportunity employer. Bosch Rexroth welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process.
Remote Work :
No
Employment Type :
Intern
Employment Type
Intern
