Customer Service Officer - Healthy Pets Plus Program
Customer Service Officer - Healthy Pets Plus Program
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Salary Not Disclosed
1 Vacancy
Job Description
We are in search of a dedicated and resultsdriven team member to join us as a Fulltime Customer Service Officer at our Greencross Support Office in North Ryde NSW. Reporting to the Customer Service Supervisor you will be a crucial part of our customer service team providing exceptional support in a fastpaced environment to our Healthy Pets Pus Program.
Key Responsibilities:
As a Customer Service Officer at Greencross your main responsibilities include:
- Responding to customer inquiries via phone email and helpdesk in a timely manner
- Striving for a onetouch customer service experience
- Proficiently explaining Healthy Pets Plus membership benefits terms and conditions
- Managing client disputes and complaints in accordance with company values and membership terms
- Collaborating with colleagues to resolve complex inquiries or escalate as needed
- Managing membership updates such as banking details payment dates frequencies and cancellations
- Implementing client retention strategies to ensure longterm satisfaction among Healthy Pets Plus members
- Thoroughly and accurately recording all communications and actions
- Completion of daily membership administration tasks in line with teamdefined KPIs
- Gaining technical expertise in operating systems accurate billing customer information storage and effective problemsolving
- Cultivating strong relationships with clinic and support office team members
- Actively participating in team meetings and training sessions
Qualifications :
To excel in this role we are seeking candidates with the following qualifications and attributes:
- Previous experience in customer service with a focus on retention ideally in a call centre or similar setting (finance or insurance industries would be highly regarded)
- Exceptional written and verbal communication skills
- Strong problemsolving skills with a focus on finding solutions
- Empathy and patience when addressing pet owners concerns and inquiries.
- A passion for or knowledge of pets pet health and wellness is a definite plus
- Proficiency in customer relationship management (CRM) software; experience with Zendesk is a bonus
- Financial acumen
- Ability to multitask prioritize and perform effectively in a fastpaced environment
- Meticulous attention to detail and numerical aptitude
- A team player with a collaborative spirit
Additional Information :
At Greencross we offer a range of benefits including:
- Competitive salary and performancebased incentives
- Comprehensive training and ongoing professional development opportunities.
- A supportive and petfriendly work environment
- Access to pet wellness resources and services with a staff discount for your own furry friends
- Contribution to a meaningful mission of promoting pet health and wellbeing.
- Company discounts across Petbarn and Greencross Vets
- Our commitment to giving back to the community through the Petbarn Foundation
- A petfriendly office
To register interest:
Click on the link to register your interest in joining our team and we will be in touch with you to discuss further.
Please note hours of work are:
- Monday 9am530pm
- Tuesday Friday 9am5pm
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
