Firewall Ticket Engineerw

Title: Firewall Ticket Engineer

Location: Must be local to any of the location for 5 days onsite in Columbus OH 43240 Berkeley Heights NJ 07922 and Glenridge Con #2000 Atlanta GA 30342

Duration: 12 months Onsite

Mode of Interview: Video

Key Responsibilities:

• Handle and resolve firewall tickets specifically related to role and policy management.
• Manage and configure firewall rules NAT policies and routing configurations.
• Address and resolve firewall requests for Palo Alto CheckPoint and Cisco firewalls.
• Process firewallrelated tickets for AWS and Azure environments focusing on network security configurations.
• Coordinate with the team to handle firewall change requests from ServiceNow and through the designated request management system (Tufin).
• Perform troubleshooting on firewall policies NAT issues and route configurations.
• Provide technical support and documentation for firewallrelated issues and resolutions.
• Ensure security policies are compliant with organizational standards and guidelines.
• Work closely with the engineering and operations teams to ensure smooth firewall operations.
• Participate in change management and audit processes related to firewall configurations.
• Ensure timely resolution of all assigned tickets and requests in line with service level agreements (SLAs).

Qualifications:

• Proven experience with firewall management including Palo Alto CheckPoint and Cisco firewalls.
• Strong understanding of networking concepts including NAT routing and security policies.
• Experience with AWS and Azure cloud environments focusing on firewall and security configurations.
• Familiarity with ticketing systems such as ServiceNow and Tufin for request management.
• Knowledge of firewall role configuration policy creation and troubleshooting.
• Strong problemsolving and analytical skills.
• Ability to prioritize and manage multiple tickets efficiently.
• Excellent communication skills both written and verbal.
• Ability to work collaboratively in a teamoriented environment.
• Attention to detail and commitment to ensuring firewall configurations are secure and optimized.