Ticket Specialist
Ticket Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
JOB SUMMARY:
Protection of the companys assets by preventing fraudulent entry to all ticketed Parks and Venues as well as any observed illegal activity that may occur on Universal Orlando Resort property.
- Responds to Front Gates for all suspected fraudulent tickets and makes determination on Guest entry.
- Prepares detailed daily reports on all confiscated tickets utilizing collected documents statements and evidence related to fraudulent tickets.
- Initiates positive Guest interactions associated with ticket issues.
- Research Park ticket usage and history for validity of tickets.
- Partners with Guest Services to block fraudulent tickets and assists with all orders blocked by eCommerce Loss Prevention.
- Understands and actively participates in Environmental Health & Safety responsibilities by following established UO policy procedures training and team member involvement activities.
- Performs other duties as assigned.
EDUCATION:
- High School diploma or GED required.
EXPERIENCE:
- 1-3 years in Loss Prevention Theme Park Ticketing / Entrance Operations procedures or a combination thereof preferred; or equivalent combination of education and experience.
CERTIFICATIONS LICENSES REGISTRATIONS:
- Must possess a valid Florida Drivers License and obtain a Florida Class D Security license prior to departmental cross-training.
ADDITIONAL INFORMATION:
- Must type 40wpm.
- Understand and apply aspects of fraudulent ticket detection to studio operations.
- Be able to perform all duties and responsibilities of Universal Orlando Ticket Specialist.
Your talent skills and experience will be rewarded with a competitive compensation package.
Universal Orlando Resort. Here you can.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
