3rd Shift Desktop Support Technician II REF2610U
3rd Shift Desktop Support Technician II REF2610U
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Salary Not Disclosed
1 Vacancy
Job Description
The 3rd shift Desktop Support Technician Level II is to maintain and monitor enduser workstation and productivity on local area network while also performing a variety of maintenance software installation enduser support and training tasks to ensure workstations and networks are within company standards.
Responsibilities & Tasks:
- Displays knowledge of technology fundamentals needed for technician role
- Provide primary secondary and tertiary support for users of desktop computers and peripherals.
- Provide primary support for client computer access to network resources.
- Analyze support and resolve customer technical issues including malfunctions or issues with system applications data communications email remote access and software and hardware peripherals associated with the desktop.
- Install configure and maintain computer hardware peripherals and applications consistent with IT standards and processes.
- Coordinate issues and solutions with other IT support personnel and users.
- Respond to user issues in a timely and effective manner.
- Work as a member of a team and provide offhours support when required.
- Use tracking system to document issues and resolutions.
- Ensure compliance with established company security policies and accepted risk impact to the business.
- Maintain configuration management documentation.
- Perform system or network administrative functions (review of system logs backup activity etc.
- Provide remote support throughout U.S. and other Elbit America Systems worldwide locations as needed.
Qualifications :
- Associate or Bachelor Degree or equivalent combination of education and related experience.
- Functional (Using Skill Set): 15 years
- Highly organized selfstarter with strong capacity for critical thinking engagement and responsive communication
- Thrive in fastpaced environment yet be patient at explaining technical issues to customers
- Exceptional customer support and communication skills verbal and written
- Excellent attention to detail and committed to following tasks through to completion
- Ability to multitask in a fastpaced environment with competing priorities
- Working knowledge of PC hardware network printing and troubleshooting
- Experience working in a support request ticketing system and managing/prioritizing workload and multiple support requests a plus
- Experience supporting Windows OS 7/10 Desktops and MS Office Suite of products is required
- Must be eligible and able to obtain a security clearance.
Additional Information :
Here Are Some of the Great Benefits We Offer:
- Competitive compensation & 401k program to plan for your future
- Robust medical dental vision & disability coverage with qualified wellness discounts
- Basic Life Insurance and Additional Life & AD&D Insurances are available
- Flexible Vacation & PTO
- Paid Parental Leave
- Generous Employee Referral Program
- Voluntary Benefits Available: Longer Term Care Legal Identify Theft Pet Insurance and many more options
- Voluntary Tricare Supplement available for military retirees
It has been and will continue to be the policy of Elbit Systems of America to recruit hire train and promote into all job levels based solely upon jobrelated qualifications without regard to race color religion creed age sex national origin gender identity or expression sexual orientation disability marital status veteran or military status genetics or citizenship status.
EEO STATEMENT:
Elbit Systems of America is proud to be an Equal Opportunity Employer of Minorities/Females/Protected Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity. Your information will be kept confidential according to EEO guidelines.
ACCESSIBILITY:
Elbit Systems of America is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment please email .
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Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
