Director of IT Support Services - Aspen Hospitality
Director of IT Support Services - Aspen Hospitality
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1 Vacancy
Job Description
Position Summary
The Director of IT Support Services Aspen Hospitality (AH) oversees a growing team of IT professionals dedicated to supporting the technology needs of our hotel General Managers and employees. This is a service role focused on enabling AH team members to provide guest service commensurate with our brand standards. The position is responsible for ensuring the efficient support and troubleshooting of enduser technology guestfacing systems and overall IT service delivery with the goal of upholding Aspen Hospitalitys service standards. The position supports the Little Nell in Aspen a Forbes FiveStar property the soontoopen Nell New York and six existing and opening Limelight hotels. This position reports to the Chief Information Officer.
The budgeted salary range for this position is $110000 $150000. Actual pay will be dependent on budget and experience all our salaried roles are eligible for bonus.
Job Posting Deadline
Applications for this position will be accepted until March 29 2025.
Essential Job Functions/Key Responsibilities
Lead mentor and manage a team of IT support specialists
Oversee the support and troubleshooting of employee enduser technology including hardware software and inroom technologies
Ensure timely resolution of technical problems and minimize disruptions to operations
Implement industry standard support processes and tools including incident management tracking and reporting standard operating procedures best practices and servicelevel training
Manage the support and maintenance of guestfacing technology systems such as property management systems WIFI and inroom entertainment to ensure these systems are functioning optimally to enhance the guest experience
Provide tier 1 support for all hospitalityrelated technology systems and act as the primary point of contact for initial troubleshooting and escalate complex issues as needed
Oversee the creation modification and deletion of user accounts across various systems. Manage access rights to ensure secure handling of digital assets and maintain an organized welldocumented framework for managing permissions across hospitality platforms
Effectively manage projects by using standard project management techniques including planning communication and budget tracking
Manage multiple projects at once with a focus on prioritizing enhancements to create customer and business value
Partner with Aspen One (parent) IT and Business teams to ensure support service levels are maintained
Effectively manage IT vendors including communication performance issue resolution and contracts
Monitor the performance of IT systems and infrastructure while performing routine maintenance and updates to ensure systems are running efficiently and securely
Other duties as assigned
Qualifications :
Education & Experience Requirements
Bachelors degree in Information Technology Computer Science or a related field relevant certifications (e.g. CompTIA A ITIL) are a plus
Minimum of 5 years of experience in IT support with at least 2 years in a management or leadership role
IT support experience in a Forbes FiveStar property preferred
Knowledge Skills & Abilities
Proficient knowledge in managing employee enduser support guestfacing technology and IT service delivery in a hospitality environment
Strong knowledge of network systems hardware software applications and security protocols
Familiar with hotel fire and safety procedures and assists in the event of an emergency and/or security event as directed by management
Maintain comprehensive documentation for IT systems processes and procedures
Prepare and present reports on IT support activities and performance metrics
Is passionate has a selfstarting mindset and able to work autonomously while also enjoying collaboration with peers
Comply with all policies and procedures for Aspen One
Excellent problemsolving skills and the ability to troubleshoot and resolve technical issues efficiently
Exceptional leadership and team management skills with a focus on fostering a collaborative and productive work environment
Strong communication and interpersonal skills with the ability to interact effectively with both technical and nontechnical stakeholders
Ability to foster a collaborative environment and provide ongoing training to ensure high performance and professional growth
Ability to learn from the business and past technology decisions track success and iterate to improve the technology offerings of Aspen Hospitality
Additional Information :
Work Environment & Physical Demands
Ability to stand type and sit at desk/computer for most of the work shift executing repetitive movements
No adverse or hazardous conditions
Not required but preferred to be able to occasionally lift push or pull 50 lbs. individually or with assistance
Job Benefits
This position is categorized as a regular fulltime position eligible for the following benefits:
Enrollment dates differ across the various programs.
Health Dental and Vision Insurance Programs
Flexible Spending Account Programs
Life Insurance Programs
Paid Time Off Programs
Paid Leave Programs
401(k) Savings Plan
Employee Ski Pass and Dependent Ski Passes
Other company perks
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One Aspen Snowmass Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process please contact Human Resources at.
This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties responsibilities and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.
Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One inclusion equity and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience we embrace and celebrate the unique experiences perspectives and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view which allows us to develop innovative solutions to the everevolving world of work. Aspen One strives to foster an environment where our employees feel respected valued and empowered and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all.
For an overview of Aspen One Companys benefits and other compensation visit www.aspensnowmass/employment/benefitsandperks
Aspen One participates in EVerify.
EVerify & Right to Work Poster
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
