Apple Support College Program At Home Advisor - University of Texas Austin
Apple Support College Program At Home Advisor - University of Texas Austin
Posted on :
17-03-2025
Employer Active
1 Vacancy
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Job Description
At Apple we believe that dedication a fun environment creativity and innovation fuel the ultimate customer experience. We believe each customer interaction is an opportunity to delight engage and inspire. By focusing on the smallest of details we can make a huge impact with our customers. Building this environment starts with you!If youre a problem solver who easily connects with others helps friends and family troubleshoot issues and are curious about why things work the way they do you could be the next Apple Support College Advisor. Our Advisors thoughtfully engage with customers explaining stepbystep solutions with patience and an approach tailored to each individual customer. They help fix technical issues while providing an incredible customer experience!
Description
At Apple we believe our diverse backgrounds perspectives and passions help us create the ideas that move all of us forward. As an Apple Support College Advisor your voice is essential in supporting many of our popular products including iPhones iPads MacBooks iMacs and more. As our customers first point of contact youll be the friendly voice of Apple providing worldclass customer service troubleshooting and technical support. Well rely on you to listen to our customers and use your technical expertise creativity passion and our documented troubleshooting flow to meet their needs and remind them that behind our great products are amazing people. Well train you to be the best. This position comes with competitive pay great benefits eligibility to participate in our company stock plan time off an employee discount and dedicated resources to support your ongoing growth and career development. Were committed to helping employees explore their potential. Inclusion is a shared responsibility and we hold ourselves and one another accountable for fostering a culture where everyone feels seen heard and inspired to do their best work.
Minimum Qualifications
- Enrolled through December of 2027 or later in at least one class at a university in the U.S. pursuing a bachelors degree or higher
- A quiet home workspace ergonomic chair desk
- A hardwired internet connection directly from an internet service provider with a minimum download speed of 10 Mbps download and 3 Mbps upload at your address with less than 150 ms latency
- Available for five weeks of fulltime paid training during the summer on a set schedule totaling 40 hours a week: four 8 hour shifts during the week and one 8 hour shift on Saturdays
- Post training available to work 20 weekly hours similar to the training schedule
- Able to flex up or down in weekly hours when school is not in session based on business needs
- Able to meet minimum typing speed of 40 WPM while talking with customers
- Successful completion of a preemployment assessment background check and initial training
- 2.7 GPA
Key Qualifications
Preferred Qualifications
- Business Communications Computer Science Engineering or any other tech related major
- Passion for customer service and ownership of the customer experience including comprehensive issue resolution
- Approach opportunities flexibly and with good judgment
- Model high standards and demonstrate quality honesty and accountability
- Able to navigate difficult conversations and display resilience after challenging situations
- Potential to effectively tailor communication and style to differing audiences
- Able to selfmanage and work independently in a fastpaced constantly changing environment
- Thrive on a team where expertise is shared and feedback is welcome
- Effective time management including ability to multitask organize and prioritize
- Able to research and grasp technical information across multiple tools while respecting customer privacy
- Potential to acquire skills in technical troubleshooting and an eagerness to learn and take on new challenges
- Makes space to listen learn and amplify diverse perspectives and experience
- Actively seeks out opportunities to champion and celebrate inclusion and diversity
Education & Experience
Additional Requirements
Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race color religion sex sexual orientation gender identity national origin disability Veteran status or other legally protected characteristics. Learn more about your EEO rights as an applicant.
Required Experience:
Unclear Seniority
Employment Type
Part-Time
Key Skills
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