Live Chat Agent - Remote Office
Live Chat Agent - Remote Office
Posted on :
16-03-2025
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Posted on :
16-03-2025
Job Description
We are seeking a dedicated and enthusiastic Live Chat Agent to join our dynamic customer service team. As a Live Chat Agent you will play a crucial role in enhancing customer satisfaction by providing realtime support and assistance through our online chat system. Your ability to communicate effectively and solve problems quickly will be essential in helping customers with their queries regarding our products and services. You will be the first point of contact for many of our clients so it is vital that you have a friendly demeanor a strong understanding of our offerings and an eagerness to assist customers in any way possible. This position offers a unique opportunity to work in a fastpaced environment where multitasking and quick thinking are paramount. You will be able to showcase your interpersonal skills and make a real difference in the customer experience. As we continually strive to improve our service quality your feedback and insights will be invaluable in shaping our customer support processes. If you are looking to grow your career in customer service and enjoy connecting with people we invite you to apply for the Live Chat Agent position and become an integral part of our team.Responsibilities:Provide prompt and courteous responses to customer inquiries via live chat.Assist customers with product information order status and troubleshooting technical issues.Resolve customer complaints effectively and efficiently while ensuring customer satisfaction.Document all customer interactions and transactions accurately in our CRM system.Collaborate with other team members and departments to address customer concerns.Proactively identify areas where our services can be improved based on customer feedback.Stay updated on product knowledge promotions and company policies to provide accurate information.Requirements:High school diploma or equivalent; additional qualifications in customer service are a plus.Proven work experience as a customer service representative or similar role.Excellent communication skills both written and verbal.Strong problemsolving skills and the ability to think critically under pressure.Familiarity with live chat systems and customer relationship management (CRM) software.Ability to work independently as well as part of a team in a fastpaced environment.Flexible schedule availability including weekends and holidays.PAYRATE: $20.22 $31.99 Hourly
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Employment Type
Full Time
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