Systems Administrator II
Systems Administrator II
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$ 78467 - 117701
1 Vacancy
Job Description
Description of Work
Are you ready to take the next step in your career
Discover why NCDIT is the ideal destination for your professional growth Why Work for NCDIT.
We currently have an opening for a Systems Administrator II
The position is designated Statutory Exempt and is exempt from the State Human Resources Act.
The primary purpose of the Systems Administrator II is to serve as a ServiceNow Platform administrator implementing and maintaining a secure and efficient platform configuration for NCDOT.
Duties include but are not limited to:
- Responsible for daytoday operations of support and maintenance user & access management incident & problem management service catalog management automation & orchestration reporting & analytics integration & API management upgrade & patch management security & maintenance and performance optimization
- Responsible for administering cloud SaaSbuilt solutions that support the business functions of NCDOT
- Daily Tier 3 enduser support will also be an essential function of this position
The ServiceNow Technology Workflows Cloud SaaSBuilt Customer Solutions and Tier 3 Support section within Business Services provides operational support for the ServiceNow Platform in addition to implementing and maintaining Technology Workflows applications (ITSM ITOM ITAM SPM). This section is also responsible for implementing and supporting cloud SaaSbuilt applications as well as provide Tier 3 enduser support for all employees of NCDOT.
The Business Services unit leads and directs all ServiceNow Change Management and enduser cloud SaaS applications for NCDOT. This unit also is responsible for providing Service Delivery to its customers through multiple channels.
Note: Selected candidate must reside in North Carolina at time of hire.
About the Organization
TheN.C. Department of Information Technology (NCDIT) serves as the Technology Center for the State of NC. Services that NCDIT provides reach a client base of state and local government agencies as well as schools colleges and universities. NCDITsmission is to enable trusted businessdriven solutions that meet the needs of North Carolinians. NCDIT provides technology services to state agencies and is charged withclosing the digital divide by expanding availability of broadband services and promoting the adoption of affordable highspeed internet.
As NCDITs services reach North Carolina residents from all backgrounds we believe that our workforce should reflect the demographics of the state. The workforce is our most valuable asset to recognize understand and meet the IT needs of our constituents across North Carolina. Our agencys culture is derived through the implementation of thoughtful practical innovative and datadriven strategies. We are anEmployment First state ensuring that people with disabilities have equal opportunities to succeed in the state government workplace Executive Order 92. NCDIT supports recent executive orders to address pay equity for women Executive Order 93 establish paid parental leave for birth adoption and foster care Executive Order 95 and implement fair chance policies Executive Order 158. NCDIT also hasseveral initiatives designed to help past and current military personnel and their spouses find rewarding careers with us. Join a team that welcomes values respects and supports all members of our work community.
If you have student loans becoming a state employee includes eligibility for the Public Service Loan Forgiveness Program. Visitwww.studentaid to learn more.
Knowledge Skills and Abilities / Competencies
Resumes/CVs are intended to be used as a complement to an application. Generally resumes/CVs are lacking the detail and breadth of an applicants full education and work history so applicants should complete the application with more detail than what their resume contains to show that they meet both the Education Requirements and ALL Knowledge Skills and Abilities (KSAs) listed below in order to qualify. Click these links for additional information:Introduction to the Job ApplicationandAddressing Knowledge Skills and Abilities. Note: These links refer to Dept. of Public Safety process; this process is the same for Dept. of Information Technology.
To qualify for this position applicants must document on the application that they possess ALL of the following:
- Demonstrated knowledge of the capabilities and limitations of computers and related peripheral equipment and information technology
- Demonstrated knowledge of the various systems software and layered products and the specifics of the configuration within the user environment
- Demonstrated knowledge of the applications and uses of the system to provide advice in applications development or to troubleshoot applications or networking problems to identify system software solutions
- Demonstrated knowledge of the principles and methods used in obtaining maximum utilization of computing equipment
The following Management Preferences are not required but applicants that possess these skills are preferred:
- ServiceNow Certified System Administrator (CSA)
Minimum Education and Experience Requirements
Some state job postings say you can qualify by an equivalent combination of education and experience. If that language appears below then you may qualify through EITHER years of education OR years of directly related experience OR a combination of both. See theEducation and Experience Equivalency Guidefor details.
Bachelors degree in computer science or an IT related field or a closely related field from an appropriately accredited institution and three years of progressive experience in systems software programming
OR
Associate degree in computer science or an IT related field or a closely related field from an appropriately accredited institution and four years of progressive experience in systems software programming; or an equivalent combination of education and experience.
Supplemental and Contact Information
TheNorth Carolina Department of Information Technology (DIT) is anEqual Opportunity Employer who embraces an Employment First philosophy which consists of complying with all federallaws state laws and Executive Orders.
- The Department of Information Technology will not accept See Resume or inserted text resumes in lieu of all work experience and education completed on the application.
- Employment at NCDIT is contingent upon a satisfactory background check.
- Applicants seeking Veterans Preference must attach a DD form 214 Certificate of Release or Discharge from Active Duty along with your application.
- Applicants seeking National Guard Preference must attach a NGB 23A (RPAS) if you are a current member of the NC National Guard in good standing. If you are a former member of the NC National Guard who served for at least 6 years and was discharged under honorable conditions you must attach either a DD256 or NGB 22.
- Applicants applying for positions that require specific coursework must upload and attach a copy of the transcript with their application.
- Applicants with relevant professional certifications to the posted job must attach proof of active certification along with the information in the Certificates and Licenses section.
- If applicants earned college credit hours but did not complete a degree program they must attach an official transcript to each application to receive credit for this education.
- If applicants earned a foreign degree foreign degrees require an official evaluation for U.S. equivalency and must be submitted to Human Resources for verification. There are several organizations that perform this specialized service feel free to use any service of your choosing. The National Association of Credential Evaluation Services (NACES) has several options on their website that can provide credential verification:https://www.naces/members
REMOTE WORK:
At NCDIT we are dedicated to fostering a collaborative and flexible work environment offering a hybrid remote work option for positions that are conducive to remote flexibility. If you do not currently reside within a reasonable commuting distance of the assigned duty station new hires are granted up to 120 days from their start date to relocate. This relocation ensures the ability to work onsite multiple days per week. If youre eager to contribute to a dynamic workplace we encourage you to apply!
COMPENSATION & BENEFITS:The state of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options standard and supplemental retirement plans and the NCFlex program (numerous highquality lowcost benefits on a pretax basis). Employees also receive paid vacation sick and community service leave. In addition paid parental leave is available to eligible employees.
Some highlights include:
- The best funded pension plan/retirement system in the nation according to Moodys Investors Service
- Twelve 12 holidays/year
- Fourteen 14 vacation days/year which increase as length of service increases and accumulate yeartoyear
- Twelve 12 sick days/year which are cumulative indefinitely
- Longevity pay lump sum payout yearly based on length of service
- 401K 457 and 403(b) plans
Learn more about employee perks/benefits:
To apply for this position please click the Apply link above (on the Government Jobs website) or visit https://www.governmentjobs/Applications/Index/northcarolina to complete an online application.
Due to the volume of applications received we are unable to provide information regarding the status of your application over the phone. To check the status of your application please log in to your account and click Application Status. If you are selected for an interview you will be contacted by management. If you are no longer under consideration you will receive an email notification. If there are any questions about this posting other than your application status please contact:
NCDITTransportation Human Resources
Tina Holmes
For technical issues with your application please call the GovernmentJobs Applicant Support Help Line at.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
